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Technical Support Specialist - Firewall

Technical Support Specialist - Firewall

Nokia

10 - 14 years

0 Lacs

tamil nadu

Posted:4 days ago| Platform: Shine logo

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Skills Required

firewall it service management incident management problem management change management technical design connectivity troubleshooting network security documentation tcpip vrrp dns arp stp trunking ipsec tls routing protocols ospf isis bgp qos multicast ldp mpls fortigate firewall scripting automation tools cli lan virtualization network technologies security assessments audits port channeling vrf route policy ipv6 wan routing nokia router product knowledge deployment skills routing design enterprise wan wireless networks load balancers itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

Within CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality, and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP, and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services. As a Technical Support Specialist - Firewall, you will be responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Your role will involve working on technical design, functionality, configuration, performance, and quality of connectivity. This position is integral to network operations for enabling reliable service operation for IT network services. Your contributions will include analyzing production network issues and resolving them, working in the US time zone for operational shift support, owning incident ticket resolution end-to-end, providing technical updates during incident management, engaging OEMs and service providers to troubleshoot and escalate issues for resolution, as well as performing advanced troubleshooting and resolving complex network security issues. Additionally, you will conduct regular security assessments and audits to ensure compliance with industry standards and best practices while developing and maintaining comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures. To be successful in this role, you should possess a Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent, along with 10+ years of experience in network services and management in complex environments. You should have a deep understanding of network technologies such as TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLS, proficiency in routing protocols like OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLS, hands-on experience with FortiGate Firewall and proxy or equivalent, and knowledge of IPv6 WAN routing architecture and deployment expertise. It would be advantageous if you also had knowledge of scripting and automation tools for network management, the ability to acquire Nokia Router product knowledge, learn CLI, and deployment skills, expertise in handling complex routing design and issues in a multi-vendor environment, good knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancers, as well as an understanding of ITIL processes. Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer, recognized for its commitment to inclusion & equality globally. Join us at Nokia and be part of a company where you will feel included and empowered to succeed within the Strategy and Technology team, laying the path for Nokia's future technology innovation and identifying the most promising areas for Nokia to create new value.,

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Technical Support Specialist - Firewall