Technical Support Engineer-PTC Creo Solutions

1 - 3 years

2 - 3 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modeling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience, strong mechanical design knowledge, and a passion for solving challenging technical problems.

Key Responsibilities

Technical Support & Troubleshooting

  • Resolve 90%+ of Creo-related cases within SLA (24hr for critical issues)

  • Diagnose and fix:

    • Modeling failures (feature regeneration, import/export errors)

    • Assembly constraints and mechanism design issues

    • Drawing and detailing problems (views, annotations, GD&T)

    • Performance optimization for large assemblies

    • License configuration and installation challenges

  • Document solutions in KB system (5+ Creo-specific articles monthly)

Product Expertise Development

  • Maintain PTC Creo Certification (current or obtain within 3 months)

  • Master advanced Creo modules:

    • Simulate (FEA integration)

    • Parametric and Direct Modeling

    • Tool Design and Manufacturing extensions

    • Windchill PLM integration

  • Develop troubleshooting guides for:

    • Config.pro settings optimization

    • Trail file recovery procedures

    • Data migration from legacy Pro/E versions

Customer Success & Advocacy

  • Conduct weekly case triage for recurring Creo issues

  • Provide remote session support for critical design roadblocks

  • Escalate confirmed bugs to PTC with:

  • Reproducible test cases

  • Screencasts of failure scenarios

  • Customer impact analysis

Technical Collaboration

  • Partner with PTC Technical Account Managers on:

    • Hotfix validation

    • Version upgrade planning

    • Best practice workshops

  • Support sales teams with:

    • Competitive Creo vs. NX/SolidWorks comparisons

    • Feature demonstration support

Qualifications & Requirements

Education:

  • BS in Mechanical Engineering or equivalent

  • PTC Creo Professional Certification (preferred)

Experience:

  • daily use of Creo Parametric in production environment

  • in technical support role (CAD/PLM preferred)

Technical Must-Haves:

  • Expert-level knowledge of:

    • Top-down design methodology

    • Skeleton modeling

    • Family tables/UDFs

    • Interoperability (Import DataDoctor, STEP, IGES)

  • Working knowledge of:

    • Creo Simulate (basic FEA setup)

    • Mechanism Design (kinematics/dynamics)

    • Windchill integration

Preferred Skills:

  • Creo API/Programming (J-Link, Toolkit)

  • Experience with:

    • Creo View

    • Arbortext integration

    • Mathcad connections

Performance Metrics

  • Support Quality:

    • Creo case resolution time vs. severity

    • Customer satisfaction (CSAT) scores

    • KB article usefulness ratings

  • Technical Growth:

    • PTC certification maintenance

    • Advanced module competencies gained

  • Business Impact:

    • Customer retention metrics

    • Escalation reduction rate

Why Join Our Team?

  • Direct engagement with PTC's engineering team

  • Continuous learning on latest Creo 8+/9 features

  • Career path to:

    • Application Engineering

    • Implementation Specialist

    • Product Management

Application Requirements:

  • Sample Creo model demonstrating complex feature creation

  • Description of most challenging Creo issue resolved

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