Technical Support Engineer (fresher)

Position Title: Technical Support Engineer (Fresher)

Experience: 0- 1 years exp

Location: Noida - on-site

Position Type: Full Time

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries.

Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• Responsible to merchant’s support queries
• Support on email / phone calls / google meets to give clients quick answers
• Online meeting with merchants to diagnose the software issues
• Providing product tech demonstration to the merchants
• Installing and configuring merchant’s POS device
• Merchant On-boarding, product online training.
• Ability to work in 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology.
• Proven work experience of 0-1 yrs as a application support / technical support role
• Ability to solve complex application/software issues.
• Excellent interpersonal skills.
• Good written and verbal communication skills..

Job Type: Full-time

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person