Technical Support Engineer

Job description

Technical Support Engineer - CRM Implementation - JD

Experience: Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.

Skills: Strong logical reasoning, a passion for learning technology, API integration, a basic understanding of any programming language, active listening, solution-building skills, and good communication skills.

Location: Edapazhanji, Trivandrum

Timings: Monday to Saturday 10 am to 6 pm

Salary: Rs 3 to 4.2 Lakhs + Incentives per year

About the Company:

Founded in 2018, Picky Assist is a leading product-based company with offices in the USA and India. We offer a ready-to-use, no/low-code, 100% modular software platform that enables customers worldwide to build innovative and scalable solutions without writing a single line of code. Our platform supports a wide range of applications, including Vertical-Specific Conversational CRM, AI Chatbots, Business Analytics, Payment Automation, Commerce Automation, and Connectors, all with record turnaround time (TAT) and without the need for developers.

With over 2,000 paying customers across 80+ countries, we are experiencing a rapid growth of 200% month over month. We are now expanding our team and hiring for our Trivandrum, India, branch. For more details about our products and services, visit

Job Summary:

We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution. This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.

Responsibilities include building no-code CRM modules, workflows, chatbots, automations, and connectors, as well as integrating our platform with third-party software through APIs using our visual builders. This job does not require extensive programming, as most tasks involve software development using our no/low-code module platform.

Key Responsibilities:

• Identifying customers' requirements and onboarding customers with our no-code software.
• Integration with 3rd party software using our no code API & Webhook builders/
• Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
• Develop and sustain strong customer relationships to enhance satisfaction.
• Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
• Provided technical support and guidance on software features and functionalities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
• Minimise the Churn ratio by providing high-quality customer support and experience

Qualifications:

Bachelor’s degree in IT, Computer Science.

• Strong logical reasoning skills with the attitude to get this done
• Basic understanding of any programming language
• Strong background in software project management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments.
• Should be a proactive communicator

Experience Required:

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.

How To Apply

Share your resume to careers@pickyassist.com and apply through our Whatsapp chatbot by sending a message"Careers" to18302680508

Job Type: Full-time

Pay: ₹300,000.00 - ₹420,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 01/08/2025