Technical Specialist- IT Infrastructure

Role: Technical Specialist

• As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests.
• Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required.
• Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies.
• Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests.
• Co-ordination and Interaction with business users via different modes of communication.

Required Skills

• Strong understanding and experience supporting Windows 7 / Above and other Operating Systems
• Strong Infrastructure knowledge like disc utilization, server monitoring, server housekeeping, patching, storage, VMware, Hyper and Azure.
• Strong understanding and experience supporting Windows Server 2008, 2012, 2016
• Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016
• Strong understanding of Microsoft Active Directory, Group Policy and User Permissions
• Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals
• Strong Analytical & problem-solving skills
• Strong and fluent communication skills in English (verbal and written)
• Ability to take direction or/and work independently in a fast-paced environment
• Strong time management and ability to manage shifting priorities
• Work in a fast-paced environment and be able to multitask

Desirable Skills

• Experience with two factor authentication such as Duo or Okta
• Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Ticketing Tool
• Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM
• Understanding of Android and iPhone configuration
• Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications.