Job Description Role: Technical Specialist As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests. Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required. Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies. Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests. Co-ordination and Interaction with business users via different modes of communication. Required Skills Strong understanding and experience supporting Windows 7 / Above and other Operating Systems Strong Infrastructure knowledge like disc utilization, server monitoring, server housekeeping, patching, storage, VMware, Hyper and Azure. Strong understanding and experience supporting Windows Server 2008, 2012, 2016 Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016 Strong understanding of Microsoft Active Directory, Group Policy and User Permissions Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals Strong Analytical & problem-solving skills Strong and fluent communication skills in English (verbal and written) Ability to take direction or/and work independently in a fast-paced environment Strong time management and ability to manage shifting priorities Work in a fast-paced environment and be able to multitask Desirable Skills Experience with two factor authentication such as Duo or Okta Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Ticketing Tool Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM Understanding of Android and iPhone configuration Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications.