5 Technical Issues Jobs

The role involves allocation of cases, managing HO WO pool in coordination with Central agencies & field teams, and representing cases. You will act as a coordinator for the field team regarding technical issues faced in FinnOne and setting allocation rules in collaboration with the IT team. It is essential to ensure proper resolution for ICRM queries related to Collection issues and maintain the clearance ratio through representation as per targets. You will be responsible for adhering to the TAT for special projects completion, ensuring timely setting of system rules, and execution in line with the set logics. The focus should be on resolving maximum cases without involving the field team and allocating HO WO cases to central agencies based on a stable pool. Closing CRM queries within the assigned TAT and maintaining the TAT of hold cases eligible for representation are crucial aspects of this role. Additionally, ensure the timely release of higher bucket cases that are held.,

As an Electrical Engineer, you will be responsible for designing and testing electrical systems and components. Your role will involve conducting testing to ensure that the systems and components meet safety standards. In addition, you will be troubleshooting and resolving technical issues while implementing and maintaining electrical systems. It will be part of your job to document testing activities and specifications of electrical components and systems. It is crucial to stay updated about new technologies, industry standards, and regulations in order to perform effectively in this role. Moreover, you will have the opportunity to train junior engineers and technicians. This is a full-time, permanent position suitable for freshers. Along with a competitive salary, you will also receive benefits such as cell phone reimbursement, provided food, health insurance, and Provident Fund. The work schedule is on day shift from Monday to Friday, with additional perks including performance bonus, shift allowance, and yearly bonus. The ideal candidate for this role should have a Diploma (Preferred) in Electrical Engineering. The work location is in person, providing a hands-on experience in the field.,

Key Accountabilities: To provide maintenance of the computer desktop, server environment by analysing requirements, resolving problems, Network Problem, Email related problem and maintenance Manage user accounts, permissions, and access control within Active Directory. Provide day to day support in a O365 & Active Directory environment along with supporting assigned systems and installing applications. Installing Hardware and Software solutions, and supporting the Team Responsible for administration and internal support of PCs, printers, servers, and related equipment. Tasks include user support, license tracking, and performing PC maintenance, upgrades and configurations. Will have end to end accountability of internal calls/overflow, operational transactions, resolutions of the issues during shift and shall be responsible to continuously improve the Efficiency and Excellence of our Engineering Team. Any other duties as may be reasonably requested from time to time by your Reporting Officer Requirements Experience and Skills Required: Experience Range -2 to 4 Years B.E./BTech Graduate. Proficiency in network troubleshooting (TCP/IP, LAN/WAN, Firewall, VPN). Basic networking knowledge (Active Directory, DNS, DHCP). Strong knowledge of Windows OS and server administration. Basic Administration and maintenance of O365 email service. Basic Administration and maintenance of NAS Backup Solutions. Ability to find solutions or information regarding technical issues. Excellent interpersonal skills. Excellent communication and documentation skills. Should be conversant with quickly changing technologies Familiar with different Software and office automation products.,

Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Job Summary: We are seeking a proactive and customer-focused IT Help Desk Technician to provide first-level support to internal teams. This role involves handling technical queries, responding to emails, assisting in resolving hardware/software issues, and coordinating with global teams. Key Responsibilities: Respond to and resolve technical queries from employees via email, phone, or ticketing system. Log, track, and document help desk interactions using standard procedures. Provide basic troubleshooting support for hardware, software, and network issues. Maintain documentation for common technical issues and resolutions. Coordinate with global teams in Europe and the USA for issue resolution and updates. Assist with onboarding/offboarding IT setup tasks. Support in maintaining IT inventory records. Prepare and share basic IT usage and issue reports when required. Ensure timely resolution of support requests in line with internal SLAs. Required Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Strong written and verbal communication skills in English. Ability to compose and respond to detailed technical emails. Organized and able to manage multiple support requests efficiently. Basic understanding of IT systems, hardware, and software environments. Preferred Skills: Ability to troubleshoot and resolve technical issues independently. Prior experience in technical support/helpdesk role is an advantage. Experience coordinating with international teams across different time zones. Familiarity with IT service desk tools or ticketing systems. Experience: Minimum 2-4 years of relevant work experience in an IT support/help desk role. Qualification: Graduate in Computer Applications or any relevant IT field.