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Title Collection Strategy and Process Manager

5 - 9 years

0 Lacs

pune maharashtra

Posted:5 days ago| Platform: Shine logo

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Skills Required

finnone allocation of cases managing ho wo pool representation of cases coordinator for field team technical issues it team coordination icrm queries resolution collection issues tat management system rules setting execution management crm queries closure timely release of cases

Work Mode

On-site

Job Type

Full Time

Job Description

The role involves allocation of cases, managing HO WO pool in coordination with Central agencies & field teams, and representing cases. You will act as a coordinator for the field team regarding technical issues faced in FinnOne and setting allocation rules in collaboration with the IT team. It is essential to ensure proper resolution for ICRM queries related to Collection issues and maintain the clearance ratio through representation as per targets. You will be responsible for adhering to the TAT for special projects completion, ensuring timely setting of system rules, and execution in line with the set logics. The focus should be on resolving maximum cases without involving the field team and allocating HO WO cases to central agencies based on a stable pool. Closing CRM queries within the assigned TAT and maintaining the TAT of hold cases eligible for representation are crucial aspects of this role. Additionally, ensure the timely release of higher bucket cases that are held.,

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Higher Education

Mohali Punjab

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