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JPMorgan Chase Bank
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Technical Implementation - Operations Analyst

Technical Implementation - Operations Analyst

JPMorgan Chase Bank

2 - 18 years

11 - 12 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Client satisfaction Operations Analyst Product implementation UAT Management client onboarding Supervision Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you ready to make a significant impact in the world of client onboarding and servicesAs a Technical Implementation Specialist, youll work closely with business partners and clients, ensuring seamless product implementation. Join us to be part of a dynamic team that values innovation and client satisfaction.

Job Summary

As a Technical Implementation Specialist within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will handle a high volume of simultaneous requests, ensuring timely and efficient execution. Your role involves collaborating with tech teams and facilitating client discussions to understand requirements.

Job Responsibilities

Exhibit ownership and client satisfaction
Manage clear expectations and timelines
Communicate status updates to partners/clients
Demonstrate creative problem-solving
Adhere to policy and procedures
Escalate and resolve issues promptly
Record observations and escalate as needed
Identify gaps and recommend solutions
Handle multiple requests simultaneously
Manage conflict and mobilize resources
Assist in product setup per requirements

Required qualifications, capabilities, and skills

Communicate effectively verbally and in writing
Analyze logically with attention to detail
Manage multiple work requests efficiently
Test mainframe or file systems
Understand system, regression, or UAT testing
Hold an engineering degree with relevant experience
Work evening/night shifts willingly

Preferred qualifications, capabilities, and skills

Collaborate effectively with diverse teams
Adapt quickly to changing environments
Innovate solutions for complex challenges
Lead projects with minimal supervision
Utilize advanced technical skills
Engage proactively with clients
Enhance processes for efficiency

Job Summary

Job Responsibilities

Exhibit ownership and client satisfaction
Manage clear expectations and timelines
Communicate status updates to partners/clients
Demonstrate creative problem-solving
Adhere to policy and procedures
Escalate and resolve issues promptly
Record observations and escalate as needed
Identify gaps and recommend solutions
Handle multiple requests simultaneously
Manage conflict and mobilize resources
Assist in product setup per requirements

Required qualifications, capabilities, and skills

Communicate effectively verbally and in writing
Analyze logically with attention to detail
Manage multiple work requests efficiently
Test mainframe or file systems
Understand system, regression, or UAT testing
Hold an engineering degree with relevant experience
Work evening/night shifts willingly

Preferred qualifications, capabilities, and skills

Collaborate effectively with diverse teams
Adapt quickly to changing environments
Innovate solutions for complex challenges
Lead projects with minimal supervision
Utilize advanced technical skills
Engage proactively with clients
Enhance processes for efficiency

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Technical Implementation - Operations Analyst