Technical Consultant - Cloud Services (AWS & Azure)

The Cloud Vantage

3 - 4 years

2 - 3 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

Azure Infrastructure Aws Infrastructure Technical Support Technical Troubleshooting Client Servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring for the role of Pre and Post Sales Technical Support for Cloud Platforms Amazon Web Services (AWS) and Microsoft Azure.

Roles and Responsibilities:

Provide pre-sales and post-sales support and consulting for AWS and Microsoft Azure to prospective and existing clients via Google Meet, email, and phone calls.
Ensure accurate documentation and maintenance of all case-related records in line with company policies.
Take full ownership of assigned cases, delivering end-to-end solutions and support to clients in accordance with agreed SLAs.
Escalate issues to the Reporting Head when necessary, following the defined SLA procedures.
Carry out all tasks assigned by the Reporting Head while adhering to company guidelines and standards.

Skills & Qualifications:

Valid AWS Solutions Architect Certification.
Minimum of 3 years of experience in AWS pre-sales and post-sales support.
Proven experience in client-facing AWS support and consulting roles.
Excellent written and spoken English communication skills.
Proficiency in Hindi (spoken/understood) is a plus.
Strong team player with the ability to receive and implement feedback constructively.
Willingness to undertake additional training and certifications as required by the management.
Note
: Freshers are not eligible for this position.

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