Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Nokia
>
Technical Care Specialist

Technical Care Specialist

Nokia

8 - 12 years

10 - 14 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

ip networking dhcp ip networking protocols dns switching udp eigrp c++ tcpdump networking bgp wireshark routing technical support vlan ipv4 linux rip lan mpls data structures layer 2 tcp python c ospf stp firewall troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Care Specialist delivers end-to-end support across technical, account, operational, and network domains covering planning, design, deployment, integration, optimization, and maintenance to drive revenue and enhance customer satisfaction and focuses on supporting customers and internal stakeholders before and after sales, managing incidents, service readiness, and escalations, while also providing feedback to improve serviceability. You have:

Bachelor's degree 8-12 years of relevant experience in technical support or a related role.

Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.).

Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220.

Experience with network troubleshooting tools such as Wireshark and TCP dump.

Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams.

It would be nice if you also had:

Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce).

Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure.

Customer CommunicationYoull enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates.

Advanced TroubleshootingYoull gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing.

Collaboration & TeamworkYou will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service.

Product KnowledgeBy working directly with IP products like Nokias SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies.

Process ImprovementYour feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction.

Continuous LearningStay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.

More Jobs at Nokia

Customer Technical Advocate

Mumbai

2 - 6 yrs

INR 7 - 11 Lacs

Staff Software Quality Assurance Engineer

Bengaluru

3 - 6 yrs

INR 10 - 14 Lacs

Principal Software Development Engineer

Bengaluru

6 - 9 yrs

INR 15 - 20 Lacs

FPGA Verification Engineer

Bengaluru

4 - 7 yrs

INR 9 - 13 Lacs

Category Manager Logistics

Gurgaon

5 - 8 yrs

INR 15 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Ip Networking Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

Nokia

Telecommunications

Espoo

90,000 Employees

529 Jobs

Key People

Pekka Lundmark

President & CEO
Katarina Lappalainen

Chief Financial Officer
Raghav Sahgal

President, Cloud and Network Services
Tommi Uitto

President of Mobile Networks
Marco Herkert

Chief Digital Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Care Specialist