Technical Business Analyst(5pm-2am)

• Work with global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive
  actionable insights and use cases to improve digital adoption.
• Should have knowledge or hands on experience working on HTML,CSS.
• Manage numerous projects, initiatives, and engagements concurrently.
• Help develop standards and guidelines to ensure consistency in deliverables
  across projects and be compliant throughout.
• Collaborate with cross-functional teams to deliver innovative solutions and bring
  process efficiency to customers.
• Consult, ideate, and propose optimal digital adoption solutions to customers
  using the Product Ecosystem.
• Review, analyze, and optimize solutions to increase digital adoption usage by
  end-users.
• Onboard, mentor and enable new team members for success.

Roles and Responsibilities

• Ability to build relationships with multinational stakeholders, and understand the purpose of various customer business and enterprise applications, processes, and user personas.
• Have a strong learning appetite to become an expert on products through our Certification Programs.
• 3-6 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account
  Management/Marketing/Software Development.
• Comfortable working in a dynamic and evolving environment.
• Inclination to problem-solving and an analytical mindset