Technical Area field Manager

As a Regional Technical Manager, you will be responsible for managing and supporting service centers and technical teams to deliver high-quality repair and maintenance services. Your role involves providing advanced diagnostic support and problem-solving for complex automotive issues. You will coordinate technical training programs for technicians, ensuring that they adhere to company and industry standards. Monitoring service performance metrics such as turnaround time and first-time fix rate will be crucial, and you will be expected to implement action plans to improve key performance indicators. Handling technical escalations from customers and internal teams will be part of your responsibilities, making you the primary point of contact for such matters. Collaboration with product development, engineering, and sales teams is essential to provide feedback and support new product launches effectively. Ensuring compliance with safety, environmental, and regulatory standards within the region will be a priority. You will also be tasked with conducting technical audits, service center evaluations, and performance reviews to maintain high standards of service quality. Furthermore, you will play a key role in developing and managing budgets for the technical department in the assigned area. Your expertise and leadership will be instrumental in driving the success and efficiency of the technical operations in the region.,