Technical Account Manager

As an Individual Contributor at P40 level, you will play a crucial role in assisting large enterprises in leveraging Adobe Experience Cloud solutions. Your primary responsibility will be to act as a Technical Account Manager (TAM), establishing and nurturing strong relationships with top-tier customers. Your technical expertise will be instrumental in supporting their operational well-being and maximizing their investment in Adobe solutions through the adoption of new functionalities. Your role as a Technical Account Manager will involve providing proactive technical leadership, personalized knowledge sharing, and strategic insights across various aspects of people, processes, and technology. You will be tasked with developing and executing a customer strategy that is vital for the success of their solution stack. This includes driving adoption, mitigating risks, and ensuring alignment across customer executives and decision-makers. Key Responsibilities: - Serve as the primary technical point of contact for customers, guiding them through the lifecycle of using Adobe solutions and collaborating on mutual action plans. - Identify and address strategic technical risks and opportunities, working with the extended Adobe team to deliver mitigation and improvement plans. - Facilitate clear communication and governance with internal and external executive teams, ensuring alignment on engagement status and outcomes. - Understand customer business cycles, technical roadmaps, and goals to deliver proactive technical solutions that add value to the customer's business. - Advocate for customers within internal Adobe teams, optimizing their investment and driving innovation and process improvement. - Collaborate with various internal collaborators at Adobe to support customer success and ensure optimal solutions. Requirements for Success: - Bachelor's Degree in a related technical field. - 11+ years of experience in senior roles related to consultative, customer service, customer success, or digital marketing technology. Internal Opportunities: Embrace creativity, curiosity, and continuous learning as integral parts of your career growth at Adobe. Ensure you update your Resume/CV and Workday profile to highlight your Adobe experiences and volunteer work. Explore internal mobility opportunities and prepare for interviews to make the most of your career growth at Adobe. Join Adobe to be part of a globally recognized work environment that fosters growth and collaboration. Benefit from ongoing feedback and support your career development through unique initiatives like the Check-In approach. If you are driven to make an impact, Adobe offers a rewarding environment for your professional journey. Visit the Adobe Life blog to hear from employees about their experiences and discover the meaningful benefits we provide. Adobe is committed to accessibility for all users. If you require accommodation to navigate our website or complete the application process due to a disability or special need, please contact accommodations@adobe.com or call (408) 536-3015.,