Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role Zuora provides a platform for managing subscription-based businesses, handling billing, invoicing, and payments. It also integrates with accounting systems as a sub-ledger for subscription revenue. Key functions include automating recurring billing, managing revenue recognition, and providing financial reports. You can read more about it at https://knowledgecenter.zuora.com/Zuora_Payments/Zuora_Finance What You’ll Achieve As a Full Stack Developer, you will be comfortable around both front-end and back-end coding languages, development framework(s) and third-party libraries to produce scalable software solutions. You are a team player with a knack for effective UI and user experience designs. You will manage the full life cycle of custom development projects from conception to the final product, requiring good organizational skills and attention to detail. To be successful in this role, you will need strong knowledge of programming languages, software development life cycle, and Agile methodologies. Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software What You’ll Need To Be Successful BTech/BE/BS Computer Engineering discipline or relevant degree 4+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Solid knowledge of HTML, CSS, SASS, excellent knowledge of Javascript, Jquery, MVC architecture and OOP programming style. Ability to pick and use Javascript Frameworks Backbone / Angular / EmberJs / NodeJs knowledge of version control systems like GIT. Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Excellent Problem Solving and communication skills Passion for exploring and experimenting with the latest application development technologies Additional Key Skills Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance. Experience in Accounts Receivable and Accounting would be a plus. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected And Valued, We Support ZEOs With Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Show more Show less

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and, ultimately, the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences. The Team & Role The Corporate Data team at Zuora is responsible for building a "data mindset" culture within the company. We aim to maximize the value of our data to improve the customer experience and boost company growth and employee productivity. Our team includes data engineers, data scientists, and machine learning engineers working closely to design and build complete solutions. As a Machine Learning Engineer on the team, you'll have the opportunity to: Design and implement ML and AI-powered products that leverage the wealth of mission-critical subscription, billing, and payment data our customers manage on the Zuora platform. Evaluate and improve model accuracy, scalability, and performance using appropriate metrics at the industry scale. Research and experiment with cutting-edge ML techniques and optimize model performance to enhance existing and new "smart" products. Deepen your knowledge of the customer lifecycle at a B2B company and contribute directly to maximizing revenue and customer retention. Collaborate with product teams, data engineers, and customer success teams to create end-to-end solutions that scale in production. What you’ll do The business outcomes you will impact include (but are not limited to): Improvement of Current Systems: Gather metrics on the performance and effectiveness of the current product. Continuously fine-tune & retrain models to ensure the systems remain efficient. New Product Feature Development: Proactively identify opportunities to enhance our product offerings with machine learning and AI-driven features. Lead the design and development of innovative solutions that align with market demands and customer needs. Best Practices and Governance: Establish and document best practices for training, evaluating, and operating machine learning and AI models. Promote a culture of responsible AI and ensure compliance with data privacy regulations. Your Experience And Skills Bachelor’s or Master’s in Computer Science, Statistics, Machine Learning, or a related field. 3+ years of relevant technical experience as a Data Scientist, Machine Learning Engineer, or Sofware Engineer Exposure to relevant business domains, including sales, marketing, subscription management, accounts receivable, payment processing, and product analytics. Proficiency in python and common machine learning frameworks such as scikit-learn Solid understanding of software development life cycle and software engineering principles Experience with one or more subfields - sentiment analysis, predictive modeling, etc. Understanding of the machine learning pipeline for deployment and production Excellent communication and teamwork skills to collaborate with cross-functional teams. A passion for staying updated with the latest advancements in data science and AI. #ZEOLife at Zuora As an industry pioneer, our work constantly evolves and challenges us in new ways that require us to think differently, iterate often, and learn continually—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply and exchange different ideas openly. Together, we’re making what’s next possible for our customers, community, and the world. As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected, And Valued, We Support ZEOs With Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days, and company-wide end-of-year break 6 months of fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits and offerings can be discussed during the interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible working methods, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest and responsibility to each other, our customers, and our shareholders. This location-specific position requires you to come to the Chennai or Banglore Zuora office at least twice a week on average! Our Commitment to an Inclusive Workplace Think, be, and do you! At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate based on and considers individuals seeking employment with Zuora without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants requiring special assistance or accommodation during the interview process or while accessing our website may email us at assistance(at)zuora.com. Show more Show less

Application Support Engineer Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role The Support Engineer will focus primarily on providing expert technical support to clients and troubleshooting complex software application issues quickly and more efficiently. Duties involve responding to customers promptly and professionally, accurately documenting problems and resolutions, and collaborating with clients and internal employees to solve complex technical problems. The job requires excellent technical and soft skills. What you ll do : Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking) Provide support via tickets, chat, and phone to Zuora customers. Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary. Own and drive customer issues from start to finish. Become an expert on a given product domain from a business and technical standpoint. Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise. Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact. Your experience: BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience. Minimum of 4-5 years of Financial application support experience. Strong Oracle SQL, PL/SQL skills required. Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle. Experience in Account Receivables(AR) and/or General Ledger (GL) is a plus. Experience in the following technologies that support SaaS applications is an added advantage: REST API, SOAP API, and web services. Excellent spoken and written English. All customer communications are in English. Strong communication skills, including adjusting to the audience s technical level and explaining complex ideas clearly and concisely. Ability to work with global teams and build strong cross-functional relationships. Positive attitude and the ability to overcome adversity and stay calm under pressure. Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day! Skills and Experience: Bachelor s Degree in Computer Science, Engineering, or equivalent experience, Minimum of 4 to 8-year software / ERP related experience desired. Knowledge of accounting concepts and Revenue Recognition is an addition. Excellent verbal and written communication skills. Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite. Other ERPs can also be considered. Strong SQL, PL/SQL skills required. Working business knowledge of US GAAP and revenue accounting a plus. Ability to work efficiently in a time-critical environment and fast-paced environment; Problem-solving capabilities as well as excellent customer service skills. Ability to take ownership and follow through on client issues until resolution. Ability to effectively communicate and coordinate with peers and senior management as required. Strong organizational skills, attention to detail, and technical judgment; Ability to work independently and self-motivated. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

Technical Consultant Bengaluru, Karnataka, India , Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role We are looking for a Technical Consultant to join our India team in either our Chennai or Bangalore hubs (with 3 days per week based in the office). The Technical Consultant will work with solution architects and customers to help them get the as per their designed requirement and turn the requirement into technical flows with an optimal solution. As a Technical Consultant (TC), you will draw on your technical, problem solving skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables . As a TC, you will regularly engage with your solution architects , technical architects , including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TC utilizes their technical skills, communication skills and ability to understand requirements to effectively convert business needs into best possible solutions. A Zuora TC works closely with our SA s, TA s, SDM s, Customers and Product Engineers, responsible for delivering the solution agreed and defined by SA s. For this role you ll be based in either Chennai or Bangalore with 3 days per week in the office. WHAT YOU LL ACHIEVE Work directly with Zuora Product Engineers on customer use cases and feedback Understand Zuora product and subscriptions business Understand and Implement data/object models Understand process flows and architecture diagrams. Widen scope while talking to diversified teams across regions Develop and customize on top of OOTB available features and functionalities Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices. Document technical Solutions, checklists and runbooks with the customer for sign-off. Provide guidance and Implement best practices to turn customers requirement into technical solutions Help customers with their UATs and production deployments. Handover the solution to support team to ensure customer gets the continued support after going live Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce Supports the customer with regularly scheduled calls to answer functional and technical questions. Work with great consultants and gain from their experiences and knowledge WHAT YOU LL NEED TO BE SUCCESSFUL At least 3-8 years of technical experience At least 3-5 years of experience in consulting roles within a professional services organization Bachelor s of Science in Computer Science or in Business preferred. Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations. Ability to understand the requirements clearly and implement them to have smooth customer experience . Understand the Zuora product. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you ll be based in either Chennai or Bangalore with 3 days per week in the office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

Technical Consultant Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role We are looking for a Technical Consultant to join our India team in either our Chennai or Bangalore hubs (with 3 days per week based in the office). The Technical Consultant will work with solution architects and customers to help them get the as per their designed requirement and turn the requirement into technical flows with an optimal solution. As a Technical Consultant (TC), you will draw on your technical, problem solving skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables . As a TC, you will regularly engage with your solution architects , technical architects , including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TC utilizes their technical skills, communication skills and ability to understand requirements to effectively convert business needs into best possible solutions. A Zuora TC works closely with our SA s, TA s, SDM s, Customers and Product Engineers, responsible for delivering the solution agreed and defined by SA s. For this role you ll be based in either Chennai or Bangalore with 3 days per week in the office. WHAT YOU LL ACHIEVE Work directly with Zuora Product Engineers on customer use cases and feedback Understand Zuora product and subscriptions business Understand and Implement data/object models Understand process flows and architecture diagrams. Widen scope while talking to diversified teams across regions Develop and customize on top of OOTB available features and functionalities Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices. Document technical Solutions, checklists and runbooks with the customer for sign-off. Provide guidance and Implement best practices to turn customers requirement into technical solutions Help customers with their UATs and production deployments. Handover the solution to support team to ensure customer gets the continued support after going live Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce Supports the customer with regularly scheduled calls to answer functional and technical questions. Work with great consultants and gain from their experiences and knowledge WHAT YOU LL NEED TO BE SUCCESSFUL At least 3-8 years of technical experience At least 3-5 years of experience in consulting roles within a professional services organization Bachelor s of Science in Computer Science or in Business preferred. Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language Object oriented framework experience. Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations. Ability to understand the requirements clearly and implement them to have smooth customer experience . Understand the Zuora product. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you ll be based in either Chennai or Bangalore with 3 days per week in the office. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

AI/ML Engineer Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role Do you like being part of a team that is at the cutting edge of technological and business transformationDo you enjoy facing new challenges, ambiguous, hard problemsHere at Zuora Platform tech, you will get the opportunity to mold your own projects using cutting edge technology, learn a great deal about multiple areas of the business, and generate true customer value. Do you like being part of a team that is at the cutting edge of technological and business transformationDo you enjoy facing new challenges, ambiguous, hard problemsHere at Zuora Platform tech, you will get the opportunity to mold your own projects using cutting edge technology, learn a great deal about multiple areas of the business, and generate true customer value. In this role, you will help transform how an entire section of the global economy monetizes through AI-powered systems. As a key member of the newly formed AIMS (AI, ML, and Science) 10X team, you will be responsible for architecting and building scalable AI and ML infrastructure, NLP pipelines, and real-time data solutions that power monetization across the Zuora product suite. Your work will directly support and accelerate initiatives such as dynamic pricing, forecasting, personalization, experimentation, generative AI solutions, and intelligent automation. You will collaborate cross-functionally with data scientists, software engineers, product managers, and business stakeholders to productionize AI solutions, engineer scalable ML pipelines, and deliver AI-native products that impact Zuora s revenue, customer growth, and product innovation. Our Tech Stack: AWS, Kubernetes, Terraform, Java, Python, Spark, Kafka, Airflow, MLflow, Docker, REST APIs, Snowflake, Postgres, Redis, Bedrock, LangChain, Hugging Face, PyTorch, TensorFlow, Vector DBs (e.g. Qdrant, Pinecone) What you ll do Build Scalable AI Infrastructure: Design and develop robust data and ML pipelines that support both batch and real-time inference at scale using tools like Spark, Airflow, Kafka, and AWS. Operationalize AI Solutions: Work closely with data scientists to take ML models from experimentation to production, integrating them into Zuora products with strong observability, reliability, and performance. NLP Systems and GenAI Integration: Develop scalable NLP pipelines, implement LLM-based solutions using prompt engineering, retrieval-augmented generation (RAG), embeddings, and serve generative AI APIs in production. Data Engineering and Feature Pipelines: Build and optimize ETL/ELT pipelines that transform raw transactional and behavioral data into structured, high-quality features for ML models and analytics. Own End-to-End ML Engineering: From ingestion to deployment, monitor model drift, ensure model retraining, and implement CI/CD workflows for ML. Collaborate Cross-Functionally: Partner with product, analytics, and science teams to understand business problems, propose scalable AI architectures, and translate prototypes into production-grade systems. Drive Technical Excellence: Champion best practices in MLOps, data governance, model versioning, reproducibility, and responsible AI deployment. Qualifications- 7+ years of experience in AI/ML engineering, NLP systems, or data engineering, with a proven track record of deploying scalable AI solutions in production Deep experience with distributed systems, real-time streaming platforms (e.g., Kafka), and cloud-native data/ML infrastructure (e.g., AWS S3, SageMaker, Bedrock, Lambda) Experience building NLP applications using traditional and transformer-based methods (e.g., spaCy, Hugging Face, LangChain, OpenAI) Proficiency in Python and/or Java, with strong fundamentals in software engineering and API design Expertise with orchestration frameworks (Airflow, Kubeflow) and model lifecycle tools (MLflow, SageMaker Pipelines, etc.) Solid understanding of data modeling, feature engineering, and data quality frameworks Experience with MLOps practices, CI/CD for ML, model monitoring, and performance tuning Comfortable working across structured and unstructured data, from relational databases to logs and documents Familiarity with SaaS, eCommerce, pricing systems, or payments is a plus Bachelor s or Master s in Computer Science, Engineering, Data Science, or a related technical field Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. Though we are quite flexible, this role is open for Bangalore/Chennai location with Hybrid mode (No remote) Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

Solution Architect Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role The solution architect is a key member of the professional services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The solution architect plays a lead role during the implementation, identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the client s requirements and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions. This is a remote position, so you ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you re welcome to come into the office more often if you re nearby. What you ll do Solution design using the full Zuora product portfolio Design and validate that the proposed solution architecture supports the stated and implied business requirements Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices Articulate and present different point of views on various technologies Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users. Deliver Expert Services to the Zuora Partners Your experience Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology consulting or product company, delivering moderate to complex ERP, billing, revenue, procurement and/or CRM solutions. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation Experience in data analysis, conversion and migration, interfaces and reports Experience with system design using configuration and/or customization, integration, testing and support Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover Experience in Waterfall and Agile methodologies Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to deliver exceptional customer results in a rapid paced implementation environment Experience with accounting and be able to converse effectively with Finance teams Experience managing tasks on multiple projects simultaneously #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board .

Cloud Cost Engineer Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role Zuora s Cloud Engineering teams are responsible for Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more -for Zuora s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India, Costa Rica and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center. We are seeking an experienced AWS Cost Analyst to manage and optimize cloud spending across our Amazon Web Services (AWS) infrastructure. The AWS Cost Analyst will play a key role in providing detailed cost analysis, developing strategies for cost optimization, and ensuring our cloud infrastructure is cost-effective and aligned with business objectives. This individual will work closely with Engineering, Cloud Operations and technical teams to ensure accurate cost tracking, reporting, and recommendations for savings opportunities. This is a hybrid position, so you ll work both remotely and in the office. What you ll do Cost Management and Analysis: Monitor AWS usage and cost trends, providing regular reports to senior leadership and stakeholders. Analyse AWS billing data to identify opportunities for cost savings, recommending improvements based on usage patterns and best practices. Identify and track key performance indicators (KPIs) for cost efficiency in cloud infrastructure. Investigate and resolve discrepancies in AWS billing or usage. Cost Optimization: Implement cost optimization strategies, including resource right-sizing, reserved instance management, and instance purchasing recommendations. Provide ongoing recommendations for cost-effective resource allocation and identify potential wastage. Track and manage AWS cost allocation tags, ensuring resources are properly categorized for cost tracking. Collaboration with Teams: Work with engineering and cloud operations teams to create and manage AWS budgets and forecasts. Collaborate with technical teams to ensure that cloud resource allocation aligns with organizational goals while adhering to budget constraints. Advise technical teams on best practices for resource provisioning and scaling to avoid over-provisioning or under-utilization. Reporting and Forecasting: Develop and present regular cost reports and forecasts, offering insights into spending patterns and opportunities for cost control. Monitor usage spikes and provide proactive alerts to mitigate unexpected cost increases. Create customized dashboards or reports for different business units to help them manage their AWS costs. Training and Awareness: Train internal teams on AWS cost management best practices and provide guidance on the most efficient use of cloud resources. Stay current with AWS updates, pricing changes, and industry trends related to cloud cost management. Your experience Bachelor s degree in Business, Finance, Information Technology, or a related field (or equivalent experience). Strong knowledge of AWS services, pricing models, and cost management tools (e.g., AWS Cost Explorer, AWS Budgets, AWS Trusted Advisor). Experience with cloud cost optimization, including the use of Reserved Instances, Savings Plans, and instance right-sizing. Understand Zuora s system and architecture, provide feedback and recommendations on cost-optimized solutions. Strong analytical skills, with the ability to interpret complex data and present it in a clear and actionable manner. Ability to communicate complex cost information to non-technical stakeholders. Strong attention to detail and problem-solving abilities. Experience in cloud financial management or cloud operations is a plus. Nice to haves: AWS Certified Cloud Practitioner or AWS Certified Solutions Architect - Associate. Experience working in a fast-paced, dynamic environment with cross-functional teams. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board .

Application Support Engineer Bengaluru, Karnataka, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role The Global Customer Support team fulfills a super important role for Zuora. It is often the main point of contact for a customer and a key advocate of the customer experience. Our team includes more than 100 ZEOs across different locations worldwide, who are strategically structured around our functional teams and customer support levels that increase in complexity and the skills and experience needed to handle them. YOUR MISSION: We re seeking a Technical Support Engineer to join our growing Global Support team. The ideal candidate is a skilled professional with a strong technical background, capable of providing enterprise-level support, troubleshooting complex software applications, and communicating effectively. Does that sound like youIf so, we d love to hear from you! This is a location specific position that requires you to come into the office regularly to be most effective. What you ll do Collaborate closely with engineering and product management teams to advocate for customers and enhance product functionality. Provide support to Zuora customers through tickets and Zoom. Address customer inquiries, document bugs, and troubleshoot, resolve, or escalate issues. Take ownership of customer issues, managing them from initiation to resolution. Develop expertise in a specific product domain from a technical and business perspective. Engage actively in the Zuora Community by understanding customer pain points, responding to inquiries, and sharing solution articles in your area of expertise. Manage urgent escalations, ensuring proper prioritization based on severity and customer impact. Deliver Level 2 support for the Zuora Billing product. Act as the subject matter expert for Billing, guiding team members. Expand knowledge across additional Zuora products. Work in shifts participate in a 24/7 global support rotation, including on-call duties during weekends. Your experience A degree in Computer Science Engineering or a related field. Significant technical experience will also be considered. Minimum of 5 years in Application/ Technical support. Experience with billing or financial enterprise applications. Worked in rotational shifts (24/7). Experience with technologies used in SaaS applications: MS Word programming logic, XML, REST API, SOAP API, SQL, Kibana, web services, HTML, Java, or JavaScript. Excellent spoken and written English with the ability to adapt communication to different technical levels and explain complex concepts clearly. Ability to work effectively with a global team and build strong cross-functional relationships. A positive attitude with the ability to remain calm under pressure and overcome challenges. Strong desire to learn and adapt to new skills, technologies, and processes you ll be learning something new every day! Nice to haves: Basic understanding of how SaaS integrations work Experience in using the Zuora Billing Tools: Zendesk, Slack, Kibana, DB Query, Postman. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, company equity and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

Machine Learning III Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies, and, ultimately, the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences. The Team Role The Corporate Data team at Zuora is responsible for building a data mindset culture within the company. We aim to maximize the value of our data to improve the customer experience and boost company growth and employee productivity. Our team includes data engineers, data scientists, and machine learning engineers working closely to design and build complete solutions. As a Machine Learning Engineer on the team, you ll have the opportunity to: Design and implement ML and AI-powered products that leverage the wealth of mission-critical subscription, billing, and payment data our customers manage on the Zuora platform. Evaluate and improve model accuracy, scalability, and performance using appropriate metrics at the industry scale. Research and experiment with cutting-edge ML techniques and optimize model performance to enhance existing and new smart products. Deepen your knowledge of the customer lifecycle at a B2B company and contribute directly to maximizing revenue and customer retention. Collaborate with product teams, data engineers, and customer success teams to create end-to-end solutions that scale in production. What you ll do The business outcomes you will impact include (but are not limited to): Improvement of Current Systems: Gather metrics on the performance and effectiveness of the current product. Continuously fine-tune retrain models to ensure the systems remain efficient. New Product Feature Development: Proactively identify opportunities to enhance our product offerings with machine learning and AI-driven features. Lead the design and development of innovative solutions that align with market demands and customer needs. Best Practices and Governance: Establish and document best practices for training, evaluating, and operating machine learning and AI models. Promote a culture of responsible AI and ensure compliance with data privacy regulations. Your experience and skills Bachelor s or Master s in Computer Science, Statistics, Machine Learning, or a related field. 3+ years of relevant technical experience as a Data Scientist, Machine Learning Engineer, or Sofware Engineer Exposure to relevant business domains, including sales, marketing, subscription management, accounts receivable, payment processing, and product analytics. Proficiency in python and common machine learning frameworks such as scikit-learn Solid understanding of software development life cycle and software engineering principles Experience with one or more subfields - sentiment analysis, predictive modeling, etc. Understanding of the machine learning pipeline for deployment and production Excellent communication and teamwork skills to collaborate with cross-functional teams. A passion for staying updated with the latest advancements in data science and AI. #ZEOLife at Zuora As an industry pioneer, our work constantly evolves and challenges us in new ways that require us to think differently, iterate often, and learn continually it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply and exchange different ideas openly. Together, we re making what s next possible for our customers, community, and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected, and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days, and company-wide end-of-year break 6 months of fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits and offerings can be discussed during the interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible working methods, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest and responsibility to each other, our customers, and our shareholders. This location-specific position requires you to come to the Chennai or Banglore Zuora office at least twice a week on average! Our Commitment to an Inclusive Workplace Think, be, and do you! At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate based on and considers individuals seeking employment with Zuora without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants requiring special assistance or accommodation during the interview process or while accessing our website may email us at assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

Sr Software Engineer Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role Modern finance leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. But as they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their financial close process has become more resource-intensive, prone to human error, and can span weeks. With Zuora Revenue, businesses can not only automatically recognize, reconcile, and analyze revenue in real-time, but they can accurately close the books as early as Day 0, while easily forecasting their revenue targets. You read more about it at https: / / www.zuora.com / products / revenue / This position expects you to work based out of the Chennai office for 3 days a week. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, Angular WHAT YOU LL ACHIEVE Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU LL NEED TO BE SUCCESSFUL BTech/BE/BS Computer Engineering discipline or relevant degree 8+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Hands-on proficiency in any modern software development stacks such as Node, Java, Go, Python etc., Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Knowledge of Oracle, and PL/SQL will be an advantage Excellent Problem Solving and communication skills Passion for exploring and experimenting with the latest application development technologies Additional Key Skills: Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance

Software Engineer III Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role Modern finance leaders are looking for new ways to strategically advise their business and ultimately scale revenue growth. But as they adopt increasingly complex pricing models incorporating a mix of subscriptions, one-time, and usage-based offers, their financial close process has become more resource-intensive, prone to human error, and can span weeks. With Zuora Revenue, businesses can not only automatically recognize, reconcile, and analyze revenue in real-time, but they can accurately close the books as early as Day 0, while easily forecasting their revenue targets. You read more about it at https: / / www.zuora.com / products / revenue / This position expects you to work based out of the Chennai office for 3 days a week. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS WHAT YOU LL ACHIEVE Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU LL NEED TO BE SUCCESSFUL BTech/BE/BS Computer Engineering discipline or relevant degree. 5+ years of experience specializing in full-stack software development Hands-on proficiency in any modern software development stacks such as Node, Java, Go, Python, etc Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Knowledge of Oracle, and PL/SQL will be an advantage Excellent Problem Solving and communication skills. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing

Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU LL NEED TO BE SUCCESSFUL BTech/BE/BS Computer Engineering discipline or relevant degree 10+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Hands-on proficiency in any modern software development stacks such as Node, Java, Go, Python etc., Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Knowledge of Oracle, and PL/SQL will be an advantage Excellent Problem Solving and communication skills Passion for exploring and experimenting with the latest application development technologies Additional Key Skills: Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance

As a Full Stack Developer, you will be comfortable around both front-end and back-end coding languages, development framework(s) and third-party libraries to produce scalable software solutions. You are a team player with a knack for effective UI and user experience designs. You will manage the full life cycle of custom development projects from conception to the final product, requiring good organizational skills and attention to detail. To be successful in this role, you will need strong knowledge of programming languages, software development life cycle, and Agile methodologies. Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Collaborate with cross-functional teams like product management, user experience (UX), Implementation teams, and Product Marketing to solve roadblocks, conflicts, and ambiguity. Understand the needs of users and build products that are intuitive and easy to use. Write tests for your own code, develop and ship high-quality software WHAT YOU LL NEED TO BE SUCCESSFUL BTech/BE/BS Computer Engineering discipline or relevant degree 4+ years of experience specializing in full-stack software development Experience in software design patterns (E.g: solid principles) Solid knowledge of HTML, CSS, SASS, excellent knowledge of Javascript, Jquery, MVC architecture and OOP programming style. Ability to pick and use Javascript Frameworks Backbone / Angular / EmberJs / NodeJs knowledge of version control systems like GIT. Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON) Understanding of microservices frameworks (Spring Boot or Dropwizard) Experience developing apps on a PaaS with database and object modeling skills Passion for exploring and experimenting with the latest application development technologies Excellent Problem Solving and communication skills Passion for exploring and experimenting with the latest application development technologies Additional Key Skills: Proven experience in system design with a focus on scalable architecture Awareness of the trade-offs in design and technology decisions to deliver value without compromising on simplicity or performance. Experience in Accounts Receivable and Accounting would be a plus. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

Site Reliability Engineer II Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role Join Zuora s high-impact Operations team, where you ll be instrumental in maintaining the reliability, scalability, and performance of our SaaS platform. This role involves proactive service monitoring, incident response, infrastructure service management, and ownership of internal and external shared services to ensure optimal system availability and performance. You will work alongside a team of skilled engineers dedicated to operational excellence through automation, observability, and continuous improvement. In this cross-functional role, you ll collaborate daily with Product Engineering Management, Customer Support, Deal Desk, Global Services, and Sales teams to ensure a seamless and customer-centric service delivery model. As a core member of the team, you ll have the opportunity to design and implement operational best practices, contribute to service provisioning strategies, and drive innovations that enhance the overall platform experience. If you re driven by solving complex problems in a fast-paced environment and are passionate about operational resilience and service reliability, we d love to hear from you. Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka, ActiveMQ, Tomcat App Web, Oracle, Load Balancers, REDIS Cache, Debezium, AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana, Open Telemetry In this role you ll get to Architect and implement intelligent automation workflows for infrastructure lifecycle management, including self-healing systems, automated incident remediation, and configuration analomy detection using Infrastructure as Code (IaC) and AI-driven tooling. Leverage predictive monitoring and anomaly detection techniques powered by AI/ML to proactively assess system health, optimize performance, and preempt service degradation or outages. Lead complex incident response efforts, applying deep root cause analysis (RCA) and postmortem practices to drive long-term stability, while integrating automated detection and remediation capabilities. Partner with development and platform engineering teams to build resilient CI/CD pipelines, enforce infrastructure standards, and embed observability and reliability into application deployments. Identify and eliminate reliability bottlenecks through automated performance tuning, dynamic scaling policies, and advanced telemetry instrumentation. Maintain and continuously evolve operational runbooks by incorporating machine learning insights, updating playbooks with AI-suggested resolutions, and identifying automation opportunities for manual steps. Stay abreast of emerging trends in AI for IT operations (AIOps), distributed systems, and cloud-native technologies to influence strategic reliability engineering decisions and tool adoption. Who we re looking for Hands-on experience with Linux Servers Administration and Python Programming. Deep experience with containerization and orchestration using Docker and Kubernetes, managing highly available services at scale. Working with messaging systems like Kafka and ActiveMQ, databases like MySQL and Oracle, and caching solutions like REDIS. Understands and applies AI/ML techniques in operations, including anomaly detection, predictive monitoring, and self-healing systems. Has a solid track record in incident management, root cause analysis, and building systems that prevent recurrence through automation. Is proficient in developing and maintaining CI/CD pipelines with a strong emphasis on observability, performance, and reliability. Monitoring and observability using Prometheus, Grafana, and OpenTelemetry, with a focus on real-time anomaly detection and proactive alerting. Is comfortable writing and maintaining runbooks and enjoys enhancing them with automation and machine learning insights. Keeps up-to-date with industry trends such as AIOps, distributed systems, SRE best practices, and emerging cloud technologies. Brings a collaborative mindset, working cross-functionally with engineering, product, and operations teams to align system design with business objectives. 1+ years of experience working in a SaaS environment. Nice to Have: Red Hat Certified System Administrator (RHCSA) - Red Hat AWS Certification Certified Associate in Python Programming (PCAP) - Python Institute Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA) Good knowledge of Jenkins Advanced certifications in SRE or related fields #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program, performance rewards and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challengesIf so, check out our internal job openings on our internal job board .

We are looking for an US AP & Expense analyst to join and grow with us. The ideal candidate is detail oriented and an effective communicator and will be responsible for accuracy and timeliness of invoice and expense report processing with strong working knowledge of AP and Expense operations. The candidate will coordinate daily with the GL Accounting Manager and AP Manager and with the team in the US/UK. This is a remote position, so you’ll be working remotely while occasionally getting together with your team in Chennai for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. Timing: 3 pm to 12 am IST Responsibilities Perform full-cycle Accounts Payable, including validating charge, 2-way matching, review invoices for appropriate documentation, obtain approval, verify proper GL coding and weekly payment runs. Manage and monitor AP email inbox to ensure timely processing of invoices. Maintain vendor profiles for creations and changes by working with Procurement and Business teams. Review and process employee expense reports. Validate receipts for accuracy, ensure compliant with company policy, and verify appropriate GL account. Respond to vendor or employee inquiries to resolve payment processing issues, discrepancies, or any other related transitions in a timely manner. Audit and process employee travel and expense claims in line with company policy Assist in month/quarter-end closing activities – such as preparation of monthly departmental expense accruals, GL reclasses and account reconciliations Collaborate with FP&A and other cross-functional departments to ensure completeness of expense accruals Assist with processing year-end 1099 statements for applicable vendors. Assist in SOX compliance and quarter/year-end financial audit requests. Assist with Ad-hoc projects related to AP and T&E as needed. Requirements And Qualifications Minimum of 4+ years of AP experience. Past US industry experience and US GAAP knowledge preferred. Proficiency with NetSuite, Coupa, or Navan is a plus, but not required. Bachelor's Degree or equivalent in accounting or related field. Strong organizational skills, ability to manage priorities and deadlines. Efficient with Microsoft Office Show more Show less

Accounts Payable Specialist Chennai, Tamil Nadu, India Apply now Share We are looking for an US AP & Expense analyst to join and grow with us. The ideal candidate is detail oriented and an effective communicator and will be responsible for accuracy and timeliness of invoice and expense report processing with strong working knowledge of AP and Expense operations. The candidate will coordinate daily with the GL Accounting Manager and AP Manager and with the team in the US/UK. This is a remote position, so you ll be working remotely while occasionally getting together with your team in Chennai for office visits, events, or offsites. Of course, you re welcome to come into the office more often if you re nearby . Timing: 3 pm to 12 am IST Responsibilities Perform full-cycle Accounts Payable, including validating charge, 2-way matching, review invoices for appropriate documentation, obtain approval, verify proper GL coding and weekly payment runs. Manage and monitor AP email inbox to ensure timely processing of invoices. Maintain vendor profiles for creations and changes by working with Procurement and Business teams. Review and process employee expense reports. Validate receipts for accuracy, ensure compliant with company policy, and verify appropriate GL account. Respond to vendor or employee inquiries to resolve payment processing issues, discrepancies, or any other related transitions in a timely manner. Audit and process employee travel and expense claims in line with company policy Assist in month/quarter-end closing activities - such as preparation of monthly departmental expense accruals, GL reclasses and account reconciliations Collaborate with FP&A and other cross-functional departments to ensure completeness of expense accruals Assist with processing year-end 1099 statements for applicable vendors. Assist in SOX compliance and quarter/year-end financial audit requests. Assist with Ad-hoc projects related to AP and T&E as needed. REQUIREMENTS AND QUALIFICATIONS Minimum of 4+ years of AP experience. Past US industry experience and US GAAP knowledge preferred. Proficiency with NetSuite, Coupa, or Navan is a plus, but not required. Bachelor s Degree or equivalent in accounting or related field. Strong organizational skills, ability to manage priorities and deadlines. Efficient with Microsoft Office Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board .

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role Zuora’s Cloud Engineering teams are responsible for Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more -for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India, Costa Rica and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center. We are seeking an experienced AWS Cost Analyst to manage and optimize cloud spending across our Amazon Web Services (AWS) infrastructure. The AWS Cost Analyst will play a key role in providing detailed cost analysis, developing strategies for cost optimization, and ensuring our cloud infrastructure is cost-effective and aligned with business objectives. This individual will work closely with Engineering, Cloud Operations and technical teams to ensure accurate cost tracking, reporting, and recommendations for savings opportunities. This is a hybrid position, so you'll work both remotely and in the office. What you’ll do Cost Management and Analysis: Monitor AWS usage and cost trends, providing regular reports to senior leadership and stakeholders. Analyse AWS billing data to identify opportunities for cost savings, recommending improvements based on usage patterns and best practices. Identify and track key performance indicators (KPIs) for cost efficiency in cloud infrastructure. Investigate and resolve discrepancies in AWS billing or usage. Cost Optimization: Implement cost optimization strategies, including resource right-sizing, reserved instance management, and instance purchasing recommendations. Provide ongoing recommendations for cost-effective resource allocation and identify potential wastage. Track and manage AWS cost allocation tags, ensuring resources are properly categorized for cost tracking. Collaboration with Teams: Work with engineering and cloud operations teams to create and manage AWS budgets and forecasts. Collaborate with technical teams to ensure that cloud resource allocation aligns with organizational goals while adhering to budget constraints. Advise technical teams on best practices for resource provisioning and scaling to avoid over-provisioning or under-utilization. Reporting and Forecasting: Develop and present regular cost reports and forecasts, offering insights into spending patterns and opportunities for cost control. Monitor usage spikes and provide proactive alerts to mitigate unexpected cost increases. Create customized dashboards or reports for different business units to help them manage their AWS costs. Training and Awareness: Train internal teams on AWS cost management best practices and provide guidance on the most efficient use of cloud resources. Stay current with AWS updates, pricing changes, and industry trends related to cloud cost management. Your experience Bachelor's degree in Business, Finance, Information Technology, or a related field (or equivalent experience). Strong knowledge of AWS services, pricing models, and cost management tools (e.g., AWS Cost Explorer, AWS Budgets, AWS Trusted Advisor). Experience with cloud cost optimization, including the use of Reserved Instances, Savings Plans, and instance right-sizing. Understand Zuora’s system and architecture, provide feedback and recommendations on cost-optimized solutions. Strong analytical skills, with the ability to interpret complex data and present it in a clear and actionable manner. Ability to communicate complex cost information to non-technical stakeholders. Strong attention to detail and problem-solving abilities. Experience in cloud financial management or cloud operations is a plus. Nice To Haves AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate. Experience working in a fast-paced, dynamic environment with cross-functional teams. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected And Valued, We Support ZEOs With Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. Show more Show less

Netsuite Systems Analyst Chennai, Tamil Nadu, India Apply now Share COMPANY OVERVIEW At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. THE TEAM: INFORMATION TECHNOLOGY Our Corporate Operation team is Zuora s internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture. The Digital Workplace team is responsible for all of our technology systems providing solutions for Zuora employees including internal Accounting, Procurement, Legal, and Human Resources departments. THE TEAM & ROLE Join our Digital Workplace Experience team, where we specialize in innovative Finance SaaS solutions. As a Business System Analyst/Quality Assurance at Zuora, you ll leverage your creativity and problem-solving skills to enhance finance application integrations and optimize our financial systems. Collaborate with a team dedicated to seamless functionality, high performance, and continuous innovation. Work alongside skilled professionals in an environment that fosters teamwork, learning, and growth. Your contributions will be critical in maintaining and improving the quality and efficiency of our finance systems. YOUR OPPORTUNITY & MISSION As a Business System Analyst/Quality Assurance, you ll play a key role in: Configuring and refining top-tier SaaS solutions for Finance. Ensuring security, efficiency, and reliability of financial applications, with a primary focus on NetSuite. Driving business process improvements that enhance Finance operations and contribute to the company s success. WHY JOIN US NOW? This is an exciting time to be part of our fast-paced team, where your work will have a meaningful impact in a rapidly evolving industry. HOW YOU ll MAKE AN IMPACT Enhance finance business processes to improve usability and efficiency. Ensure the quality of Finance Applications, directly supporting broader Finance and company-wide objectives. Collaborate with the Finance team to design solutions, set priorities, and drive continuous improvements. GROWTH & LEARNING OPPORTUNITIES This role provides exposure to cutting-edge tools and technologies in Finance Systems Transformation, allowing you to deepen your expertise in: Finance application solutions Finance operations and process automation Data analytics and AI-driven problem-solving TOOLS & TECHNOLOGIES You ll thrive in a fast-paced, technology-driven environment, working with: Enhanced NetSuite solutions AI-powered automation Advanced business process optimization tools OUR TECH STACK: NetSuite, Coupa, Blackline, Navan, Tray.io THE OPPORTUNITY The Business Systems Analyst will be responsible for Support NetSuite, Coupa, and other finance systems by resolving configuration, data and transaction-related issues. Collaborate with cross-functional teams to understand software requirements, develop effective test strategies, and contribute to the overall development life cycle. Assist in user acceptance testing (UAT) for new ERP features, product updates, and integration improvements Analyze business processes, document workflows, and suggest optimizations Provide administrative support for NetSuite, Coupa and other financial systems Troubleshoot system issues, perform root cause analysis, and facilitate timely resolutions Contribute to refining testing methodologies, tools, and processes Maintain system documentation and standard operating procedures (SOPs) Offer training and guidance on system enhancements and process changes Manage and review IT support tickets related to financial systems. WHAT YOU LL NEED TO BE SUCCESSFUL Bachelor s degree in Computer Science, Information Systems, Finance, or a related field, plus 3+ years of relevant experience Proven experience as a Business System Analyst or similar role, ensuring the quality and reliability of complex SaaS applications. Strong knowledge of testing methodologies, test case development, and execution. Hands-on experience with NetSuite (a must); familiarity with Coupa, Blackline, and other finance systems is a plus. Understanding of accounting principles, with accounting experience preferred. Experience working in Agile methodologies, including story mapping Excellent written and verbal communication skills to articulate testing strategies, document findings, and collaborate effectively. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs Medical insurance Generous, flexible time off Paid holidays, wellness days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com. Apply now Let s do this. You re unique and we re on a journey so let s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you re located, or which team you work on, you ll be part of a group of people working together to build a better world: The World Subscribed. Go ahead and apply! Internal Job Opportunities Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board .

The Corporate Data team at Zuora is responsible for building a “data mindset” culture within the company. We aim to maximize the value of our data to improve the customer experience and boost company growth and employee productivity. Our team includes data engineers, data scientists, and machine learning engineers working closely to design and build complete solutions. As a Machine Learning Engineer on the team, you’ll have the opportunity to: Design and implement ML and AI-powered products that leverage the wealth of mission-critical subscription, billing, and payment data our customers manage on the Zuora platform. Evaluate and improve model accuracy, scalability, and performance using appropriate metrics at the industry scale. Research and experiment with cutting-edge ML techniques and optimize model performance to enhance existing and new “smart” products. Deepen your knowledge of the customer lifecycle at a B2B company and contribute directly to maximizing revenue and customer retention. Collaborate with product teams, data engineers, and customer success teams to create end-to-end solutions that scale in production. What you’ll do Improvement of Current Systems: Gather metrics on the performance and effectiveness of the current product. Continuously fine-tune & retrain models to ensure the systems remain efficient. New Product Feature Development: Proactively identify opportunities to enhance our product offerings with machine learning and AI-driven features. Lead the design and development of innovative solutions that align with market demands and customer needs. Best Practices and Governance: Establish and document best practices for training, evaluating, and operating machine learning and AI models. Promote a culture of responsible AI and ensure compliance with data privacy regulations. Your experience and skills Bachelor’s or Master’s in Computer Science, Statistics, Machine Learning, or a related field. 3+ years of relevant technical experience as a Data Scientist, Machine Learning Engineer, or Sofware Engineer Exposure to relevant business domains, including sales, marketing, subscription management, accounts receivable, payment processing, and product analytics. Proficiency in python and common machine learning frameworks such as scikit-learn Solid understanding of software development life cycle and software engineering principles Experience with one or more subfields – sentiment analysis, predictive modeling, etc. Understanding of the machine learning pipeline for deployment and production Excellent communication and teamwork skills to collaborate with cross-functional teams. A passion for staying updated with the latest advancements in data science and AI. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected, and valued, we support ZEOs with: Competitive compensation, variable bonus and performance reward opportunities, and retirement programs Medical insurance Generous, flexible time off Paid holidays, “wellness” days, and company-wide end-of-year break 6 months of fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing