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AMERICAN EXPRESS
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Team Member Credit & Collect-T2-II

Team Member Credit & Collect-T2-II

AMERICAN EXPRESS

1 - 5 years

4 - 8 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

Training Career development Compliance Finance Analytical Investigation Wellness Risk management Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Function Description: CBU Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information. Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting s basis card member history and current status and resolve card member concerns via calls and emails. Responsibilities: Provide accurate and most updated information in response to card member disputes and inquiries. Provide support to internal departments i.e. Risk Management, Compliance. Minimum Qualification: Graduates only Minimum 1+ year of experience is mandatory Strong communication abilities, both written and verbal with attentive listening skills Knowledge of American Express Product, Policies & Procedures Telephone communication, etiquette, and call handling skills for effective call management and optimal efficiency Should possess analytical, decision making and problem solving skills Multi-skilled across card platforms/products is preferable Demonstrate ability to work effectively within a team environment as well as independently Strong Team Player with high level of integrity Preferred Qualification: Multi-skilled across American Express card platforms/products is preferable

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AMERICAN EXPRESS

Financial Services

New York NY

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Team Member Credit & Collect-T2-II