Team Manager

As a Team Manager at Full Potential Solutions (FPS), you will play a crucial role in leading a team to success and fostering a culture of excellence and growth. FPS is a performance-based technology services firm that prioritizes its 6,000 employees across 19 locations in 11 countries. We believe in investing in our people and creating a work environment where everyone can thrive and reach their full potential. Your primary responsibilities will include managing the hiring, development, and performance of your team, coaching agents to achieve their goals, and providing guidance to team members. You will set the team's direction, resolve challenges, and inspire others to deliver their best every day. Collaboration with peers to solve problems creatively will be essential, along with conducting supervisory audits as needed. To excel in this role, you should have at least 3+ years of team leadership experience in the BPO/Call Center/Customer Service industry, preferably with a background in Money Remittance/FinTech or related functions. A college degree is preferred, along with a demonstrated understanding of call center and customer service environments. Effective communication skills across all levels of the organization, high energy, attention to detail, and flexibility in schedule and job duties are key qualities we are seeking. At FPS, we uphold core values of Integrity, Excellence, Accountability, and Grace. If you are a dependable, detail-oriented individual who embraces these values and is willing to work onsite, this could be the perfect opportunity for you. Previous in-house Fintech experience on a global scale would be a definite plus in this role. Join us at Full Potential Solutions, where we are dedicated to creating conditions for our people to thrive and succeed.,