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Team Leader ( NON VOICE PROCESS )

1 - 4 years

3 - 6 Lacs

Kolkata

Posted:2 hours ago| Platform: Naukri logo

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Skills Required

BPO Voice process Supervisor Data analysis Project management Voice support Supervision Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

WALK IN INTERVIEWS For Team Leader For Non Voice Support ON 30th April And 2nd May
ABOUT US
Our international company is a BPO Service Provider with offices around Southeast Asia and
expanding globally. We hire exceptionally creative and talented people from all over the globe
that bring experience and international standards to the table, and thats just the start!
Commitment to our people is our real strength and the key to success.
JOB INFORMATION
Job title: Moderation Team Leader
Working Location: Kolkata, India
Job Description:
Our Company is looking for a Moderation Team Leader to join our Moderation team.
Your main responsibilities are:
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on operation metrics.
Managing projects and ensuring that deadlines are met by working with other
departments to provide materials needed for completion
Supervising staff members to ensure that they are performing their duties in accordance
with company policies
Analyzing data from past operations to identify trends or opportunities for improvement
Reviewing employee performance to ensure that work is being completed effectively
Supervise team members and be able to arrange or cover members working shifts if
necessary;
Provide accurate, valid and complete information by using the right methods/tools;
Handle client complaints, provide appropriate solutions and alternatives within the time
limits follow up to ensure resolution;

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