Team Leader Laptop Refurbishment & Production

Team Leader Laptop Refurbishment & Production

Location

The Team Leader oversees refurbishment operations in a highvolume laptop repair and refurbishment environment. Youll lead the production line and technician team, handle full assembly/disassembly workflows, troubleshoot technical faults, and ensure timely output while maintaining quality and efficiency targets.

Job

• Supervise full laptop assembly/disassembly workflows for various models (Dell, HP, Lenovo, Apple, etc.).
• Lead fault diagnosis and fault-findingcomponent-level troubleshooting (motherboard, RAM, SSD, keyboard, battery, screens).
• Supervise replacement, repair, and testing of hardware components; thermal paste application; BIOS configuration and component upgrades.
• Plan and manage daily production schedules to meet unit throughput targets.
• Assign tasks and balance workloads across team members and workstation cells.
• Monitor line performanceyield, turnaround time, rework, defect rates; implement corrective actions.
• Identify bottlenecks and opportunities for process optimization, waste reduction, and continuous improvement.
• Supervise, motivate, and mentor a team of technicians across shift cycles.
• Support technician (e.g. repair techniques, component-level troubleshooting, SOP compliance).
• Conduct performance reviews, onetoone coaching, and coordinate manpower planning.
• Supervise inventory of spare parts, tools, and consumables; ensure stock levels match production demands.
• Coordinate with inventory and incoming goods-in teams to track component flow and avoid line stoppages.
• Collaborate with QA to monitor defect or rework rates and uphold quality standards.
• Enforce safety, ESD, and environmental compliance throughout operations.
• Support audits and maintain asset traceability records.
• Generate daily/weekly/monthly KPI reports covering production metrics, fault rates, and resource usage.
• Provide updates to senior management and cross-functional teams.

Preferred candidate profile

• Education

  : Diploma or Degree in Electronics, IT, Computer Science, Engineering, or related technical field.

• Experience

  :
• 5 to 9+ years in laptop or IT hardware refurbishment/repair environments.
• Demonstrable experience in managing technicians and production operations with high-volume throughput (e.g. 15K+ units/month).
• Hands-on skills in assembly, disassembly, diagnostics, and part-level repair.

• Technical Skills

  :
• Expertise in diagnosing laptop hardware faults, using diagnostic software/tools, replacing components, testing and imaging OS.
• Familiarity with ERP or inventory systems, data wiping tools, and asset tracking processes.

• Leadership & Soft Skills

  :
• Strong communication, coaching, and problem-solving skills.