Team Leader Collection (Call Centre)

MANTRRAS2SUCCESS HR SOLUTIONS LLP

6 - 10 years

1 - 4 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

customer service team handling sales customer support data entry non voice process team management customer care business development data entry operation marketing voice process team leading customer handling internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

Posted On 05th Jun, 2025
:
Key Responsibilities:
Lead and manage the outbound collections team to meet performance targets.Develop and execute dialer strategies to enhance productivity and collection efficiency.Allocate campaigns and resources based on analytical insights and trends.Monitor agent performance, ensuring adherence to scripts and compliance policies.Track and analyze collection metrics to identify improvement areas and implement corrective actions.Collaborate with stakeholders to optimize the collections process and improve recovery rates.Maintain MIS reports using Excel, Word, and PowerPoint for performance tracking and data presentation.Ensure effective team training, motivation, and retention to foster a high-performance culture.:
Graduation with DSA certification.Experience in team handling and call center management.Benefits:
1 Sat off, along with all sundays fix off
Incentives
Key Skills :

Company Profile
The Company began its lending journey in early 2020 and has grown during the most difficult economic circumstances we have seen in a generation. In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India. The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year.

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MANTRRAS2SUCCESS HR SOLUTIONS LLP

Human Resources

Mumbai

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Team Leader Collection (Call Centre)