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Team Lead/AM

Team Lead/AM

Global Talent Track

4 - 7 years

4 - 5 Lacs

Pune

Posted:1 week ago| Platform:

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Skills Required

Team Management Team Leadership Quality Check BPO Daily Reports Communication And Interpersonal Skills Team Performance Communication Skills Performance Evaluation Good Communication In English Call Audit Education Learning And Development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Lead/ Assistant Manager:

We are seeking a Project Delivery Manager to oversee key projects, ensuring client satisfaction and adherence to SLAs. This role involves managing tele-calling operations, mentoring team members, and ensuring quality assurance. The ideal candidate will be responsible for maintaining high standards of accuracy, quality, and timeliness in all project activities, while also fostering a positive work environment and developing future leaders within the team.

Key Responsibilities:

Manage tele-calling activities, including monitoring data, ensuring daily call targets (200 calls/day), and achieving conversion ratios4.
Mentor students (Monthly target) and manage client expectations, aiming for zero escalations during client calls.
Oversee team performance, identify future leaders, and promote team coordination.
Conduct daily call audits to ensure compliance with quality standards, targeting zero errors.
Prepare and format 50 testimonials monthly, ensuring accuracy and adherence to guidelines.

Qualifications and Skills:

Proven experience in project delivery, team management, and quality assurance.
Strong communication and leadership skills.
Experience in handling large volumes of data and tele-calling operations.
Ability to meet strict deadlines and mentor team members.

Interested Candidates can send their resumes on - vedaants@gttfoundation.org

Contact Number - 8956166502

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Team Lead/AM