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Team Lead

Team Lead

VitalityBSS

2 - 7 years

5 - 6 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

US Healthcare Team Management Team Handling Healthcare Operations Good Communication In English Team Coordination Medical Transcription Healthcare Bpo Medical Records Leadership Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: • Team Management & Operations o Oversee day-to-day operations for MT, MR, and Coding teams. o Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards. o Monitor team performance, allocate work effectively, and manage schedules to ensure timely delivery. o Provide coaching and mentorship to team members to build skills and improve efficiency. • Process & Performance Monitoring o Conduct regular audits and quality checks. o Identify areas of improvement and implement corrective actions or process enhancements. o Generate and analyze performance reports (TAT, accuracy, error trends) and present them to management. • Client Coordination o Act as a key point of contact for client communications including updates, escalations, and feedback. o Ensure timely communication of requests, deadlines, and any changes in process. o Maintain professional and effective client relationships. Desired Skills: • Leadership and team-building skills • Problem-solving and analytical mindset • Client-centric approach with adaptability to changing requirements • Ability to multitask and prioritize under pressure

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Team Lead