Team Lead - Trade Settlement

This role is responsible for leading the Trade Settlements team, ensuring accurate and timely entry and processing of commodity purchase and sales contracts, managing shipment execution, customer pricing, claims, and settlements in SAP GTM. It serves as a key liaison between customers, logistics, credit, and trading functions while ensuring high standards of service, performance, and compliance.

Main Accountabilities

Contract and Order Management

• Oversee accurate and timely input and amendment of purchase/sales contracts in SAP GTM
• Supervise creation of load orders for Truck, Rail, and Barge movements
• Review and approve pricing application and updates for customer contracts
• Monitor ticket creation and application in SAP to ensure correct documentation

Shipment & Execution

• Coordinate with logistics for scheduling and execution of shipments
• Ensure timely processing of shipping documents and invoices
• Manage execution-related queries and disputes with internal and external customers

Claims & Settlements

• Administer freight adjustments and quality claim settlements (e.g., NOPA claims)
• Collaborate with commercial and credit teams to resolve financial discrepancies
• Review and validate payment proposals and assist in reconciliations

Reporting & Compliance

• Generate daily, weekly, and monthly reports on trades, settlements, and open items
• Track open Accounts Receivable balances and liaise with commercial team for resolution
• Ensure compliance with audit and documentation requirements in SAP and MDG systems

Team Leadership & Stakeholder Coordination

• Lead, mentor, and manage a high-performing trade support team
• Monitor team KPIs: accuracy, turnaround time, customer satisfaction
• Plan team rosters and shift schedules to support time zone coverage, including US operations
• Act as escalation point for complex trade and customer issues
• Maintain strong relationships with internal departments and external partners

Required Skills & Competencies

Technical Skills

• Experience in trade execution, settlements, finance, or customer service in commodity or agri-business sectors
• Proficiency in SAP (GTM, Analyzer), SharePoint, Salesforce, MS Excel, and MDG tools
• Knowledge of shipment logistics, documentation, and financial claims processes

Behavioral & Leadership Skills

• Strong leadership and team management experience (510 years)
• Ability to coach, mentor, and manage cross-functional teams
• Strong interpersonal and communication skills
• Attention to detail and data accuracy
• Strong decision-making and problem-solving ability
• Flexible and adaptable to dynamic business and market needs

Preferred Qualifications

• Knowledge of foreign languages (optional, but an added advantage)
• Experience in continuous improvement or transformation projects
• Exposure to customer-facing roles in shared services or trading environments