Team Lead- KYC & AML

Designation: Team Leader

Essential Qualifications: Graduate / Postgraduate

Location: Pune

Department: Operations Banking & Financial Services

Reports To: Team Manager

Relevant Experience (In Years):

Graduate / Postgraduate with minimum 3-8 +years of experience in US Banking Industry ( KYC/Account servicing/AML)

• Shift US Shift 5.30pm or 6.30 pm to next 9 hours
• Both side cab available
• 100% WFO
• Rounds Of Interview 2

CITI, Wells Fargo, Wipro, Infosys, Capgemini, Similar etc....

Job Summary

The Team Leader will be responsible for handling and processing Customer Information Files (CIF) related to onboarding, updates, maintenance, and verification activities for US-based customers. The role requires high attention to detail, compliance adherence, and familiarity with Know Your Customer (KYC) and other banking regulatory frameworks.

Key Responsibilities:

• Need to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure and aggressive timelines.
• Reviews and investigates customer cases, reports, and work for KYC, AML and/or organizational risk. Responsible for early detection of suspicious activity Create, update, and maintain customer records in the CIF system based on documentation and internal policies.
• Escalate discrepancies or suspicious customer profiles to relevant stakeholders per SOP.
• Maintain productivity and quality benchmarks as defined by the SLA.
• Provide mentorship to new joiners and support their training during training/OJT phase.
• Perform quality control checks to ensure data accuracy and completeness.
• Periodically Review SOP/KOP process procedure and update for any changes on time
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate
• Work collaboratively with a diverse team of operational agents, subject matter experts, PEX & MIS team.
• Filter and clean data by reviewing Business operation reports and performance indicators reports to locate and correct the problems.
• Having regular contacts with stakeholders (line of business onshore) to address issues and share data points & progression reports on timely manner.
• Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas

Key Skills & Competencies:

• Good understanding of US banking processes, especially related to CIF/KYC/AML.
• Strong attention to detail and accuracy in reports
• Analytical thinking with good problem-solving skills.
• Proficiency in MS Office applications (especially Excel).
• Good communication skills (verbal and written)