2 - 5 years
4 - 6 Lacs
Posted:1 week ago|
Platform:
Hybrid
Full Time
Job Summary: The First Mile & RTO Vendor Management role is responsible for managing and optimizing relationships with logistics vendors involved in the initial leg of the supply chain. This includes coordination from pickup/RTO locations (vendors, warehouses, sellers) to central hubs or fulfillment centers. The role ensures smooth operations, cost efficiency, timely pickups, and vendor compliance with service-level agreements (SLAs). Role & responsibilities Manage end-to-end first mile & RTO logistics through third-party vendors and transport partners. Ensure timely pickups and delivery of shipments from origin points to designated hubs or warehouses. Monitor vendor performance against defined SLAs (timeliness, quality, documentation, etc.). Coordinate with internal teams (operations, planning, finance, tech) for seamless handoffs and issue resolution. Onboard new first mile/RTO vendors as per business requirements and conduct due diligence. Analyze logistics data to identify process gaps, delays, or inefficiencies and implement corrective actions. Validate vendor billing and ensure timely payment processing in coordination with finance. Maintain vendor documentation including contracts, service records, and compliance reports. Manage escalation matrix for delays, service failures, or damage/loss incidents. Conduct regular reviews, audits, and performance evaluations with vendors.
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