Process Analyst

Job Description

Role & responsibilities 1. Institutionalize new LM process design to meet new business requirements. 2. Evaluate current process capabilities to identify gaps / improvement areas to enhance business metrices (Breach, Customer Experience, Cost). 3. Develop end to end process documents for Last mile to standardize the operations across 4. Drive projects to optimize for cost & improve efficiency of Last Mile 5. De-bottleneck day to day operation process roadblocks by collaborating with cross functional teams involving Tech, Product, Operations, Analytics 6. Work with stakeholders (Operations, Biz Fin) to understand the pain areas and build solutions. 7. Build exhaustive roadmaps for each zone to meet AOP targets Preferred candidate profile 1. MBA in SC from Tier 1 colleges preferably. 2. 3-5 exp across Last Mile or First Mile / Mother hub operations. 3. Thorough understanding of last Mile operations. Route optimization, planning & network design 4. Should be proficient in data analytics (knowledge on python, R & lama soft or any other network designing tool would be an added advantage). Excellent excel skills is a must. 5. Excellent problem-solving skills. Should be able to think on the go, bring new ideas and deploy 6. Should be able work under dynamic environment and should be ready to go that extra mile