Systems Operations Analyst

The Systems Operations Analyst role involves being part of a support organization responsible for the daily operations of multiple industry-leading trading exchanges. As a customer-facing position, you will provide immediate assistance to ICE/NYSE exchanges, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize the impact of IT-related problems. This role is critical in supporting the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. In this 24x7 environment, you will be required to participate in shift rotations and/or weekend work. Your key responsibilities will include monitoring and incident management, problem management, system and application production readiness, as well as deployment management. This entails monitoring systems and applications, diagnosing and resolving incidents, investigating root causes, managing incident tickets, and ensuring production readiness and deployment tasks are executed effectively. To excel in this role, you should have a Bachelor's degree in an IT-related field or relevant experience in IT systems support and operational support of applications databases within a Linux/Unix OS environment. Proficiency in Bash, Linux core utilities, scripting, networking (TCP and UDP), and strong communication skills are essential. You should possess analytical problem-solving abilities, be a team player, and maintain effective relationships with individuals and teams. Additionally, you must demonstrate excellent time management, organization, and prioritization skills, especially under pressure. Furthermore, you will be involved in continuous improvement programs, performance metric reporting, and ensuring smooth handover processes between shifts. Your role will contribute to disaster recovery, business continuity, workplace recovery events, and trend analysis of recurring issues. Overall, your ability to think logically, work collaboratively, and make decisive decisions will be crucial for success in this dynamic and demanding role.,