Routematic is recognized as a thought leader in the domain. We have consistently helped our clients enhance safety for their employees and achieve significant cost savings while delivering a unique experience to their employees. Routematic s strong focus on continuous innovation is reflected in the 6 technology patents and 1 design patent which are part of Routematic. Routematic s rapid growth over the past 5 years (~ 100% YoY growth) speaks volumes about the validity of its vision and its team s execution capabilities.

We believe that the culture of the organization is the ultimate driver of value for both our clients and our colleagues. At Routematic we live by the principles of Innovation and Excellence. We believe that our leaders should be easily approachable by anyone and everyone in the organization and true innovation can happen only when every member of our organization is maximizing their potential. Our team is our real strength and we are
always looking to add more muscle. The founding team at Routematic is drawn from premier institutions like IISc, ISB and IIM with over 50 years of collective experience.

Job Description

The production support engineer will work in a team environment to design and execute solutions to fix identified problems. We are looking for a self-starter who is excited to learn and improve his or her skillset in the ever-evolving medium of the web and mobile to provide out-of-the-box solutions. The ideal candidate will be a thinker who is disciplined and has a penchant for attention to details. An analytical mind who knows that the devil lies in the details and is not afraid to question the existing product features/requirements/design to make it even better. He/she understands that effective production support is key to the success of a product and for achieving the organization s goals.

Responsibilities

Technical

Support trouble-shooting client issues with high level data analysis and develop
code updates to fix reported defects.
Serve as a thought leader on the production related issues.
Stabilize new products from R&D into Production.
Identify root causes of technical issues in production and out of box failures.
Interact with teams during new product/feature development providing insights from technical issues of previous products/features.
Engage in internal issues review and client calls.

Other Responsibilities

Work on continuous improvement of the products through innovation and
learning. Someone with a knack for benchmarking and optimization.
Work as a team player and make Routematic s work culture even more awesome

Candidate Profile

Experience

3 to 5 years of programming and support experience in Microsoft SQL Server,
Microsoft Windows and Linux environment.
Prior experience working on production support of high visibility, high traffic web
application will be an advantage.
Prior experience of working in a product company would be an advantage.

Education

Engineering Degree preferable but not a constraint for the right candidate as
long as experience and other qualification requirements are met.

BE/B. Tech/ME/M. Tech/BCA/MCA from IITs/Top NITs/Tier-One schools or any
graduate with a PG in IT/CS

Skills

Excellent skills in debugging and identifying problems using logs and querying
databases
Excellent knowledge of database programming using MS SQL Server 2008 +,MySQL
Good understanding of Linux environments with ability to understand code scripts.
Knowledge of scripting/programming using modern high-level languages will be a plus
Sound Knowledge of latest Architecture trends, Design Patterns and Object-Oriented Programming Concepts
Knowledge of RESTful APIs, Microsoft .NET Technologies, Nginx, RabbitMQ, Kafka and Redis will be a plus
Good understanding of code versioning tools such as Git, BitBucket, Mercurial, SVN, etc. and familiarity with continuous integration
Soft Skills: Strong communication and inter-personal skills. Ability to work in a fast paced, high energy environment

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System Engineer Product Support