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UL Solutions
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Support Services Specialist II A&I

Support Services Specialist II A&I

2 - 6 years

|

4 - 8 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

switching bpo warden activities customer relationship administration customer management customer service customer care teaching customer support technical support automation operations voice process customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

UL is looking for Support Services Specialist II A&I to join our dynamic team and embark on a rewarding career journey.

Provide technical and customer support to resolve issues and ensure user satisfaction.
Monitor support channels and respond to inquiries promptly and professionally.
Troubleshoot and diagnose hardware, software, and network problems.
Document support activities and maintain accurate records of customer interactions.
Collaborate with internal teams to escalate and resolve complex issues.
Develop and update support documentation and knowledge base articles.
Conduct user training sessions to improve customer proficiency and reduce support requests.

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UL Solutions

Furniture and Home Furnishings Manufacturing

Mumbai Maharashtra

51-200 Employees

32 Jobs

Key People

Jennifer Scanlon

President and CEO
Mimasa Waghmare

Chief Financial Officer
Rudi P. van der Baan

Chief Technology Officer

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