385 Support Services Jobs - Page 13

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Key Responsibilities Act as a role model for the rest of the team Provide professional assistance and resolution for escalated/supervisor calls Represent the Customer care Center on projects, initiatives or testing as needed Assist with development and dissemination of training materials Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality Provide support for questions (including help hotline) from customer service specialists Provides training to team members and guide reps on specific steps of the research process of a particular case or issue Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Recruiter Info Dipti Murudkar dsudh@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under direct supervision, functions as a member of a Payroll Unit, whose primary responsibility is the processing of employee payrolls, which includes HR and Payroll data gathering, processing, accounting, internal reporting, audit, and external reporting and remittance of all applicable wages and taxes. The incumbent demonstrates a general understanding of payroll tax laws. Responsible for medium to complex projects and required to produce proper supporting documentation related to applicable payroll reports, audits, accounting, and tax filings. Responsible for the preparation of adequate documentation in support of internal controls as directed by the process guidelines. Responsible for analysis, reconciliation, and ultimate resolution of a variety of payroll issues. Actively seeks support and guidance from subject matter experts on complex queries and issues to provide resolution. Provides support to leadership and the team as required to mitigate peak volume bottlenecks. Communicates with team and answers employee questions. Provides peer training to newer team members. Takes an active part in the continuous improvement process. A high school diploma or equivalent and at least 2 years of related experience required. A Bachelors Degree is preferred. Qualifications Location 4th Floor, Gardenia 2D, Bengaluru, , 560103, Job Details Requisition Number: 199582 Experience Level: Entry-Level Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

Support Head, Products As Head of Technical Support Head, you will play a key leadership role in ensuring our customers have exceptional experiences with our product. You will oversee and mentor a dedicated support team, managing day-to-day operations while driving improvements in process, efficiency, and customer satisfaction. You will work closely with cross-functional teams (Product Development, Implementation Services, and Sales) to ensure seamless customer interactions, product feedback loops, and overall operational excellence. Responsibilities: Lead, mentor, and manage a small team of customer support professionals, ensuring high levels of performance, engagement, and development. Oversee the daily support operations, including ticket management, escalations, and team workload distribution. Develop and refine support processes, ensuring the team can deliver prompt and effective resolutions. Act as an escalation point for complex customer issues and collaborate with technical teams to drive resolution. Establish key performance indicators (KPIs) to track team success, customer satisfaction, and overall service quality; use them to identify areas for improvement. Collaborate with the Product and Engineering teams to provide customer feedback and help shape product roadmaps. Continuously identify opportunities to optimize and automate support workflows for efficiency and scalability. Maintain a deep understanding of our product and technology to offer guidance and training to the support team. Report on team performance and customer satisfaction to senior leadership, providing actionable insights for improvement. Own and evolve the knowledge base and self-service support channels and identify content to be created in the knowledge base that can help with case deflection and improve customer experience. Develop and execute a global support strategy, ensuring comprehensive customer support coverage across multiple time zones and geographies. Qualifications: 10+ years of experience in customer support or a related field, with at least 3 years in a leadership role. Proven ability to manage, motivate, and develop small teams in a SaaS or technology-focused environment. Strong knowledge of customer support tools and ticketing systems (we use Freshdesk). Excellent communication, interpersonal, and problem-solving skills. Strong organizational and time management abilities, with the ability to handle multiple priorities. Previous experience scaling a support function in a fast-paced, high-growth company environment. Customer-centric mindset with a passion for delivering exceptional service. Analytical skills to track support trends and suggest areas for process improvement. Familiarity with SaaS platforms and subscription-based business models.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This is a general accounting role in the European Financial control team based in our Indian based team of five people. The main focus will be assisting with our accounts payable team with the inventory and claim settlements process from receipt of large bordereaux data through to settling the final invoice to our vendors and booking in our ledger. There will also be involvement in other areas of the finance team such as assisting with balance sheet reconciliations and initiatives to automate aspects of the process and some claims loss ratio analysis. The role will deal in multiple markets and currencies around Europe. You will be working within a dynamic finance team with lots of exciting projects and developments in a business which is growing rapidly. Key Responsibilities Assisting with reviewing claim and inventory data files with inputs from third party vendors to prepare payment amounts and initiate the payment process Assisting with preparation balance sheet reconciliations of inventory, claims paid and other insurance recoveries Monthly reconciliations to supplier statements Provide support for . One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Serve as the primary point of contact for clients for support-related activities Prepare reports on client support trends and satisfaction levels Run weekly operations meetings with clients to discuss support performance and ongoing issues Conduct regular check-ins, client meetings, and performance reviews to assess satisfaction and identify areas for improvement Build and maintain strong relationships with key client stakeholders Maintain and improve customer experience with support services Work with technical support teams to resolve issues efficiently Escalate complex problems and ensure timely resolution Assist with communication for support tickets, including during emergency events Engage with clients at various levels within their organizations, including C-suite executives Act as an internal advocate for clients regarding support-related matters What Youll Need 5+ years of experience in customer support, client relationship management, or a similar role Strong problem-solving skills and ability to manage escalations effectively Excellent verbal and written communication skills Ability to collaborate with cross-functional teams in a fast-paced environment Experience working with enterprise-level clients and senior executives Proficiency in support ticketing systems and reporting tools is a plus Desire to work with a collaborative global team with offices in the USA, Germany, UK, Netherlands, and India Education Bachelor s Degree or equivalent work experience require

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 0-1 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge . Your benefits: About Allianz Technology DI statement Join us. Let s care for tomorrow. You. IT

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 0-1 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge . Your benefits: About Allianz Technology DI statement Join us. Let s care for tomorrow. You. IT

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 1-3 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge . Your benefits: About Allianz Technology DI statement You. IT

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Business Unit: OLPG Reporting To: Manager, Financial Reporting Shift: EMEA (1:30 pm - 10:30 pm IST) (India) About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai. Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world. Job Description: About The Adviser Support Hub (TASH) and associated companies The Adviser Support Hub Ltd (TASH) is a subsidiary of the On-Line Partnership Group Limited (OPGL), who are owned by Russell Investments Services Limited. Job description The Adviser Support Hub Ltd is a UK based financial services business providing a range of outsourced administration support services to the UK Independent Financial Adviser market. TASH s primary service is Paraplanning support (collation of financial product data to enable the research of financial products, investment fund strategies, and preparation of financial suitability reports) to clients of Independent Financial Advisers across the UK. As a Mumbai based Paraplanning Assistant you will be focused on supporting the UK based Paraplanning team in the following areas of their work: UK Pensions (PPPs, SIPPs, GPPs, EPPs, Occupational). UK Investments (ISAs, Bonds, Collectives, VCT, EIS). UK Protection products (LTA, PHI, GLA, PMI). UK Taxation (IHT, Corporate, Personal). Candidate Requirements Preferably have 3-4 years experience of the UK financial services market to include UK pensions, investments and protection products Lead a small team of Paraplanners I.T. literate and ideally have some working knowledge of one or more of the following research software systems: Selectapension, Synaptics, Defaqto, FE Analytics and Morningstar Workstation (although training will be provided) Preferably have paraplanning experience within the UK market Are motivated for a career within the financial services industry Are a strong organiser with the ability to prioritise and have a positive self-motivated attitude Have a keen eye for detail and a solid grasp of UK grammar Can speak clear and fluent English Enjoy working within a team or at times as an individual whilst managing your own workflow and tasks independently and efficiently Are willing to keep up to date with UK based technical, taxation, legislation, product and provider changes Responsibilities The UK based Paraplanning team will assign work to the Mumbai based Paraplanning Assistant, who s specific daily duties will include: Collation (via email/telephone) of UK pension and investment product data for analysis Preparation of product research to support financial recommendations Compile client facing research summary document to include the accurate presentation of data New business document preparation Financial report preparation Business submission via online portals Updating workflow management systems Other duties as assigned Full training on all relevant product and research software systems will be provided to you by the UK based Paraplanning team, who will also be available to assist with any queries that you may have. Career Opportunity It is the company s intention to support successful candidates through a series (6 x RO exams) of UK based financial planning exams accredited to the Chartered Insurance Institute (CII), which will achieve a Level 4 Diploma in Regulated Financial Planning: RO1 Financial services, regulation, and ethics RO2 Investment principles and risk RO3 Personal Taxation RO4 Pensions and retirement planning RO5 Financial protection RO6 Financial planning practice

Business Unit: OLPG Reporting To: Manager, Financial Reporting Shift: EMEA (1:30 pm - 10:30 pm IST) (India) About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai. Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world. Job Description: About The Adviser Support Hub (TASH) and associated companies The Adviser Support Hub Ltd (TASH) is a subsidiary of the On-Line Partnership Group Limited (OPGL), who are owned by Russell Investments Services Limited. Job description The Adviser Support Hub Ltd is a UK based financial services business providing a range of outsourced administration support services to the UK Independent Financial Adviser market. TASH s primary service is Paraplanning support (collation of financial product data to enable the research of financial products, investment fund strategies, and preparation of financial suitability reports) to clients of Independent Financial Advisers across the UK. As a Mumbai based Paraplanning Assistant you will be focused on supporting the UK based Paraplanning team in the following areas of their work: UK Pensions (PPPs, SIPPs, GPPs, EPPs, Occupational). UK Investments (ISAs, Bonds, Collectives, VCT, EIS). UK Protection products (LTA, PHI, GLA, PMI). UK Taxation (IHT, Corporate, Personal). Candidate Requirements Preferably have 1-2 years experience of the UK financial services market to include UK pensions, investments and protection products I.T. literate and ideally have some working knowledge of one or more of the following research software systems: Selectapension, Synaptics, Defaqto, FE Analytics and Morningstar Workstation (although training will be provided) Preferably have paraplanning experience within the UK market Are motivated for a career within the financial services industry Are a strong organiser with the ability to prioritise and have a positive self-motivated attitude Have a keen eye for detail and a solid grasp of UK grammar Can speak clear and fluent English Enjoy working within a team or at times as an individual whilst managing your own workflow and tasks independently and efficiently Are willing to keep up to date with UK based technical, taxation, legislation, product and provider changes Responsibilities The UK based Paraplanning team will assign work to the Mumbai based Paraplanning Assistant, who s specific daily duties will include: Collation (via email/telephone) of UK pension and investment product data for analysis Preparation of product research to support financial recommendations Compile client facing research summary document to include the accurate presentation of data New business document preparation Financial report preparation Business submission via online portals Updating workflow management systems Other duties as assigned Full training on all relevant product and research software systems will be provided to you by the UK based Paraplanning team, who will also be available to assist with any queries that you may have. Career Opportunity It is the company s intention to support successful candidates through a series (6 x RO exams) of UK based financial planning exams accredited to the Chartered Insurance Institute (CII), which will achieve a Level 4 Diploma in Regulated Financial Planning: RO1 Financial services, regulation, and ethics RO2 Investment principles and risk RO3 Personal Taxation RO4 Pensions and retirement planning RO5 Financial protection RO6 Financial planning practice

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Software Engineer Sr Consultant I implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities Participates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the team Support software products in user environments Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices Practices daily paired programming and test-driven development in writing software and building products Collaborates within the team in designing systems and apps Participate in executing the strategy, keeping the customer needs and wants in mind Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product Participates in daily site, cross-site, and product team standups Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a team s backlog Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Yateesh B G ybgaa@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Job Description: We are hiring a full-time Customer Support Executive for our Udupi office. The ideal candidate will handle customer queries through phone, WhatsApp, and email, and ensure excellent support and service. Key Responsibilities: Assist customers with product inquiries, orders, and issues Communicate clearly and professionally in English and Hindi Maintain accurate records of customer interactions Coordinate with internal teams to resolve concerns efficiently Requirements: Proficiency in English and Hindi (mandatory) Malayalam speaking is a plus Basic computer knowledge (Excel, Email, CRM tools) Good communication and problem-solving skills Prior customer support experience preferred Working Hours: 9:00 AM to 6:00 PM Salary: 10,000 - 17,000 per month (based on experience) Languages Required: English & Hindi (Must), Malayalam (Added Advantage)

Support the Novartis Technical Operations (TechOps) - Supply Operations team in the coordination of various Supply Operations activities in compliance with GxP Regulatory requirements while creating value for our internal customers across all Novartis divisions across geographies About the Role Key Responsibilities: Processing and managing IPRs, Global Cohort / PSDS MAP requests in coordination with CMRs/ESP/NTO-SC/GCS and timely replenishment of protocols under GGO portfolio Support Project Managers for forecasting, demand supply planning End to end tracking of MAP requests to ensure timely delivery of drug to the MAP patients Coordination with CMR for availability of all required approvals and documents pre and post shipment (Import license, temperature data logger, etc) Archival of all MAP supplies related documents in Novartis approved repository as per defined nomenclature to support audit readiness for MAP Support in preparation of monthly dashboard / MAP performance report Inventory Management - Tracking of Inventory and timely highlighting the need of replenishment for central repository products Support Project Managers in efficient utilization of inventory and stock reconciliation Participate and support in continuous improvement projects. Coordinate with ESP for MAP supplies related activities. Active participation in weekly team meetings with ESPs to discuss ongoing packaging, labelling and distribution activities Support newly joined associates in their onboarding and role specific training Essential Requirement: Proactively report all deviations through timely escalations Implement continuous process improvement projects to enhance quality productivity Regularly communicate with customers partners to collect feedback on support services report deliverable status and continuously acquire process knowledge Ensure Training on relevant procedures before taking up any GxP activities we'll versed with GxP requirements. Proactively report all deviations through timely escalations. Implement continuous process improvement projects to enhance quality productivity. Regularly communicate with customers partners to collect feedback on support services report deliverable status and continuously acquire process knowledge. Ensure Training on relevant procedures before taking up any GxP activities.

Installation and maintenance of the machines. Provide training to the customer about machine operations, and maintenance. Provide onsite support to customer Ready to travel domestically and internationally for onsite support Good English Speaking

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for . One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

The candidate will be responsible to lead business development and strategic planning efforts across Customized Energy Solutions (CES) India and the India Energy Storage Alliance (IESA). This role will serve as a critical link between our consulting business units and alliance initiatives ensuring domain focused growth strategies. CES India focuses on following offerings or initiatives: Consulting Services: Stationary energy storage, battery manufacturing and supply chain, electric mobility (e-Mobility), and green hydrogen India Energy Storage Alliance (IESA): Membership, Events and Academy RD Lab Power Trading The candidate will bring strong strategic thinking, business acumen, and collaborative leadership to identify and capitalize on synergies across teams and services. The role requires both internal coordination and external outreach to drive visibility, partnerships, and revenue growth. Key responsibilities: Strategy Align CES Consulting and IESA objectives with broader organizational goals Collaborate with team leads to brainstorm and refine business strategies Analyse market trends, assess competitive landscape, and identify strategic gaps in service offerings Advise and improvise marketing and sales strategies to enhance business outcomes Identify and leverage synergies across CES and IESA initiatives. Track and evaluate execution outcomes to optimize strategies. Optimize and evaluate key databases to support data-driven decisions and strategic planning Lead strategic government engagement and support policy alignment for IESA initiatives. Business Development Drive IESA membership growth through outreach, relationship management, and retention strategies. Represent CES in client interactions, articulate strategic offerings and insights, secure new business, and oversee account management Create new business opportunities across key domains Lead , develop and mentor team members Engage IESA members to identify potential business leads and collaborations. Lead the IESA membership team and monitor membership database integrity. Foster government relationships across electric vehicles, green hydrogen, and energy storage in coordination with IESA s policy team. Support Stationary energy storage, battery manufacturing and supply chain, electric mobility (e-Mobility), and green hydrogen market outreach. Qualifications Master s degree with 10+ years of proven experience in strategic planning and marketing within a consulting or professional services organization; MBA in Marketing preferred Prior experience in strategy consulting or working with management consulting firms is preferred Experience in business development, strategic planning, and client engagement Excellent written and verbal communication skills, with experience engaging both domestic and international clients Thorough understanding of marketing techniques Fast learner and passion for clean energy sector Self-motivated with a results-driven approach Skilled in creating and delivering compelling presentations tailored to diverse audiences Additional Information Salary commensurate with experience and performance. First rate benefits package. Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Copy the link and open WeChat to share. Use Scan QR Code in WeChat and click to share.

for everyone. We are seeking: The Incident Manager is responsible for the administration, support, implementation, maintenance, and optimization of IT Service Support application(s), used by the MoneyGram organization for Incident, Problem, Request, and Change Management. The incumbent instructs others regarding the use and capabilities of the software, creation of documentation to facilitate efficient and proper use, and identification of key performance indicators that will present quantitative feedback to affect proactive solutions. The incumbent is also considered the application owner for IT service support and will be responsible for driving improvements in the tool(s), working with vendors to facilitate upgrades and following industry best standards when possible and appropriate. What you will get to do: Provide day-to-day administration and troubleshooting for the service support application(s). Review and implement application patches, evaluate upcoming tool versions and releases as necessary. Provide second level support for production control, applications development, quality assurance and business users. Analyze data and prepare reports covering a variety of functional areas. Apply creative thinking and analysis to develop new concepts for ongoing data into information. Create tools to track information and monitor service and/or productivity levels of various operational departments and personnel. Build custom reports, facilitate ad-hoc reporting and work with various customers to ensure service support application reporting meets business needs. Analyze, optimize, and improve IT service support application(s) functionality to facilitate established service support processes and creates documentation as needed to support these changes. Follow industry best practices where possible and/or appropriate. Recommend, develop and implement improvements. Work on technical support issues relating to the Service Support tools and software applications, interfacing with 3rd-party vendors as necessary, includes on-call responsibilities as needed. Lead, coach, and provide ongoing training to individuals in all areas of IT (including managers, directors, and VPs) in proper user of the service support application(s). Perform other duties as assigned. Minimum Required: BA/BS or equivalent work experience 3-5 years experience. 3+ years SQL Server experience. Essential Skills Strong communication skills, including formal business writing and professional verbal communication. Must be able to confidently lead and facilitate virtual meetings or conference calls with multiple groups of participants, ensuring clear information delivery and active engagement. Strong demonstrated planning, problem solving, and analytical skills. Experience with building custom reports and SQL queries using reporting tools such as Cognos, Crystal Reports, etc. Ability to anticipate problems, contribute innovative solutions to IT management. Demonstrated ability to probe, diagnose and resolve customer issues. Detail oriented. Ability to prioritize and handle multiple tasks, while working with minimal supervision. Excellent written and oral communication skills. Ability to communicate technical information to nontechnical personnel. Experience building and supporting workflow applications using workflow tools, preferred. Openness for working on night shift. Here are some reasons it is so easy to love your career with us! Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free! Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones. Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community. Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth. Transfer Fee Reimbursement - Corporate products and services at discounted prices. We ve got you covered. Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being. Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues. Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. Location: This position is based in India . While this is a remote flexible role it is required to reside in this country. MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

Conduct psychosocial assessments upon admission to identify clients mental health history, strengths, risks, and support needs. Develop and implement individualized care and recovery plans in coordination with clinical and support teams. Facilitate individual, group, and family therapy sessions using evidence-based approaches. Monitor and document residents progress, behavioral changes, and treatment responses. Assist residents with reintegration planning, including referrals for housing, employment, ongoing therapy, and community support services. Maintain documentation in compliance with facility policies, licensing requirements, and ethical standards.

Expected functions: Work as a proposal lead to coordinate with technical staff and develop RFP-compliant, competitive, and quality proposals and statements of qualification. Understands the AtkinsR alis brand initiatives and business development process in marketing tools and systems and has full working knowledge of CRM tools and other information centers. This is an organizational and logistics-focused role in the Business Development and Support domain. Responsibilities: Drives pursuit process. Run advanced CRM searches. Draft proposal assignment guide and schedule. Set up proposal kick-off and other pursuit milestone meetings, reviews. Order printing supplies as needed for proposal submission. Assist with storyboard discussions. May assist with budget tracking and schedules, alerting proposal manager of status. Pull resumes and project descriptions from Vision. May conduct research on multiple platforms so basic LLM and prompt engineering knowledge and experience of Knowledge Management System is preferred. Coordinate with support services (legal, accounting, HR) on administrative sections of the pursuits (e.g., forms, statistics). Lay out the proposal using an InDesign template. So, a basic knowledge of graphic design is a must. Coordinate all graphics through the design artists. Coordinates and helps produce, package, and track the proposal for delivery, ensuring that proposal submission deadlines are always achieved. Assist in development of PowerPoint presentations and coordinate with the graphic artists. Follow AtkinsR alis USA proposal development process and use consistent set of tools, including using best practice. Assists with the proposal closeout process ensuring that it is complete. May lead less complex proposal efforts. May perform such other duties as the supervisor may from time to time deem necessary. Scope of the job role: Level of work and its importance to the organization: Complexity (Variety or uniqueness of tasks; relative difficulty or importance of work performed; size of unit supported, etc.): Follows processes and procedures to support the production of compliant, quality proposals. Work involves the application of quality control as well as standard procedures and criteria to the coordination of proposals which are of critical importance to the firm. Decision-Making (Supervision received; independent judgment or initiative; consequence of error): Work is done under the guidance of the supervisor who is generally available for consultation and work direction. Exercises initiative and independent judgment regarding content, wording, completeness, correctness, and appropriateness of proposal contents and graphics materials, making recommendations to supervisor and project manager. Work Direction Given To Others (Titles and number of personnel; type of direction given): Little supervision of others is involved and gives work direction to creative services staff and marketing assistants involved in proposal production. Internal Contacts (Required interaction/relationship with others within the organization): Interfaces with project managers and marketing staff. Occasionally contacts upper management for required signatures. External Contacts (Required interaction/relationship with others outside the organization): May occasionally contact clients to clarify proposal requirements. Per the pursuit s requirement, will interact with sub-consultants. Minimum Requirements: Education And Experience: Bachelors degree in English, Journalism, Marketing or Engineering with 7 to 10 years of experience. Without a degree, twelve years of relevant experience, preferably supporting proposals in the Architecture, Construction and Engineering (A/E/C) industry. Some knowledge of the engineering industry desirable; can understand the basics and can tell whether text is addressing the solicitation requirements. Good communication skills. Good command of English language is a must. Special Skills: Excellent communication, interpersonal, and organizational skills. Strong grammar and spelling abilities. Self-starter, multitasker, team player, works well under pressure, and follows through on tasks, keeps the team informed of changes. Good attention to detail. Shows desire to take on responsibility. Computer skills required and proficiency with Microsoft Office Suite. Working knowledge of Adobe InDesign is required and Adobe Illustrator preferred. Professional Registrations: APMP, Shipley certification preferred. Competencies: General Competencies expected of all employees are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality and Teamwork. (Note that "Clients" may be internal managers and staff.). What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Employee Job Type Regular

The Associate Manager leads team members, manages time and cost estimates, assigns people to work, collects feedback, reviews and evaluates work and prepares performance evaluations. The Associate Manager leads work of critical importance, implement strategic change, and impact results and operational effectiveness. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities. Must have skills: Java 8 (Java 17), Spring boot, REST API, Design Pattern, System Design Good to have: Microservices, MongoDB, Jenkins, Datadog Key Responsibilities Sets and executes team strategy, including objectives, plans and policies for area of responsibility so as to develop and deliver innovative solutions and systems in support of Enterprise goals. Communicates strategy to the team so they understand their role in achieving the established goals. Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy. Leadership - Leads employees and influences peers through change by using one s self as an example. Influences direct reports, clients, service providers and peers to successfully deliver on business commitments. Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback. Initiates and implements continuous improvements in all areas of IT responsibility. Models and creates an environment of accountability for direct reports and peers by setting clear performance objectives for staff, allowing freedom to accomplish objectives, and collecting staff performance data against desired outcomes and service level agreements. Influences direct reports, clients and service providers to successfully deliver on business commitments. Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy. Makes decisions that are largely operational in nature, implementing policies and processes within the team. Makes decisions that impact quality or effectiveness of business activities and continuous improvement at the team level. Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance. Participates in communications that involve obtaining cooperation on issues that may be complex or controversial. Builds long-term relationships within team and amongst peers by creating an environment of safety and innovation, championing open and honest communication, respecting confidentiality, leading by example with integrity, welcoming new ideas, and learning from successes and failures. As well as, setting and managing internal business partner expectations and relations. Experience 10 or more years of experience Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Employee Supervision, Leadership, Planning Ability, Problem Resolution, Team Strategy

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained Tracks all customer contacts and follows up to ensure satisfactory resolution Serves as a first-level contact for most Human Resources administration issues Helps other team members as required Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environme Location: Pune Working Hours: Night Shift( 06 PM to 03 AM) Qualifications Location Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India Job Details Requisition Number: 199460 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: GBS Admin Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained Tracks all customer contacts and follows up to ensure satisfactory resolution Serves as a first-level contact for most Human Resources administration issues Helps other team members as required Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment Qualifications Location Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India Job Details Requisition Number: 199380 Experience Level: Entry-Level Job Family: Support Services Product Service Line: GBS Admin Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained Tracks all customer contacts and follows up to ensure satisfactory resolution Serves as a first-level contact for most Human Resources administration issues Helps other team members as required Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment