Support Engineer 2

Job Description

L2 Level Engineer - Bengaluru Scope of Work for Engineer: Technical Support on Desktops & Laptops, L2 Support for Server, Firewall & Cloud. Main responsibilities of the role: Responsible for managing incoming fault tickets and installation of new PC's and peripherals. Acts as a point of contact between the Client, Vendors and security teams to resolve desktop/laptop problems. Implements operational support standards and procedures related to change management, performance management and security. Ability to manage Customers/end users while resolving Operating System, application and network connectivity problems. Keeps himself/herself updated on emerging operational support technologies and industry trends - specifically M365, Windows OS (Server 2022 and Win 10/11), MS InTune, Antivirus or Antimalware Be flexible to perform after hours work and perform on call support as required. Work in a combined role of network management, support and IT projects. This is a 1st level support role both in person and over the phone or Remote connectivity Be involved in upgrade projects and be flexible while working in a growing and developing environment. Excellent troubleshooting skills on the technologies implemented and must be willing to learn /adapt in a fast-paced environment. Skills required: Approximately 6 - 7 years of working experience in a support role in Windows environment. Should have worked in a MNC company with more than 500+ User Base and have the capability to understand Latest Technical and Dynamic Environments. Experience in supporting Microsoft Platforms and Linux Desktops. Strong Understanding of networking (LAN / WAN technologies) and TCP/IP. Strong hardware skills on PCs, laptops and printers. Ability to resolve issues and handle conflicting priorities in a dynamic work environment. Customer centric and a team player. • Strong written and verbal communication skills. Strong documentation skills. MINIMUM QUALIFICATIONS: Education: Bachelors degree in information technology or related field. Diploma holders with exceptional technical skills are also fine. ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC: