126 L2 Jobs

Customer Support Social Media Escalation Process Job Location: Bangalore (Work from Office) Job Description: We are hiring Customer Support Executives for our Social Media Escalation Process . The ideal candidate should have prior experience in handling customer escalations via social platforms and must possess strong communication skills in English and Hindi . Key Responsibilities: Handle escalated customer queries/complaints received through social media channels Provide timely, empathetic, and effective resolutions Coordinate with internal teams for issue resolution Maintain records of all escalated interactions and follow-ups Required Experience: Minimum 6 months of experience in Customer Support with exposure to escalation handling Educational Qualification: Minimum 12th pass Language Requirements: Fluency in English and Hindi is mandatory Shift & Working Days: Day Shifts 6 Days Working , 1 day rotational off Salary: CTC: 35,000 per month Take Home: 30,000 per month Contact for Interview: Kamya 9084148502

Role & responsibilities 3-4 years of experience in endpoint management, sales coordination, and OEM engagement. Strong knowledge of endpoint products and ability to map them to customer needs. Experience in proposal creation, customer discussions, and sales support. Ability to manage quotations, pricing negotiations, and timely submissions. Excellent communication & email drafting skills for professional business coordination. Experience in creating and sharing sales dashboards & reports.

Application Support L2 for end-users, business partners, internal users Review of production problems, root cause analysis Perform Backend Activities, Query building, fetching data, database updates Knowledge about infrastructure, sub system software Required Candidate profile 3 years of experience developing and supporting applications including scripting skills in Unix Shell Scripting. Experience in Incident Management, Change Management and Problem Management. Perks and benefits To be disclosed post interview

Roles and Responsibilities Design, develop, and maintain automated test suites using Python for API automation testing. Collaborate with cross-functional teams to identify requirements and create comprehensive test plans. Develop high-quality automation scripts using various libraries such as Selenium WebDriver, Appium, etc. Troubleshoot issues related to automation script execution and debug code as needed. Ensure timely delivery of projects by meeting deadlines and milestones. Desired Candidate Profile 3-8 years of experience in software development or quality assurance with a focus on automation testing. Bachelor's degree in Computers (B.Tech/B.E.) or Electronics/Telecommunication (B.Tech/B.E.). Strong understanding of automation frameworks like PyTest, Unittest, Nose; knowledge of API automation tools like Postman.

Windows Nutanix Administrator L2

Windows Nutanix Administrator L1

Job Purpose: MAC Feature Design, Development and Maintenance and customer support for 4G/5G Skills: Overall 4-9 years of experience in Telecommunication industry. L2/MAC Scheduler Design, Development, Optimization, Debugging Must have worked on MAC Scheduling algorithms on eNB/Small Cells/gNB Individuals in this role will actively participate and contribute to systems engineering activities, understanding the Design and implementation. On site Customer Support for R&D issues, analysing field issues, drive resolution of technical issues with cross-functional Teams, escalate issues in an appropriate and timely manner Excellent Coding skills in C/C++, Design, Debug and Architecture skills a must. A good understanding for Integration with L1 and L3 Interfaces Familiar with RRC message sequences Debugging Skills in Log analysis Expertise in usage of tools like QCAT, Viavi and helping to characterise system issues

TOP MNC at Gurgaon is hiring for International Voice Process_ 160 Active positions. SALARY: 25K In hand to 40K In hand + Both side cabs & Unlimited incentives Any Graduates or Undergraduates can apply Looking for candidates with excellent communication skills Minimum 1 year of customer support experience is mandatory. Job Location: Gurgaon, DLF Phase 3 CONTACT IMMEDIATELY SeniorHR Ranjan - 8586942554 ( Call & WhatsApp ur Resume) Email: ranjansahakne3@gmail.com NO CHARGES : TOUCH CONSULTANTS

As a Sr. Software engineer System Platform , we look towards you as an expert with deep understanding of System Level components of scalable and distributed application architecture. You would be responsible for For owning up a module / area in the platform development. Taking the lead & clarifying the technical requirement for new features. Create a module design which are feasible to implement in given time with quality. Getting necessary approval to move ahead. Hands-on Implementation of the most critical/Complex tasks (Bugs/Enhancements/Features). Build the Lab Topology to do quick PoCs as & when needed. Guide & Mentor the new joiners in the team. Primary Skills Strong C programming and debugging skills. Strong in System Level Programming Knowledge of Linux kernel internals and drivers is a plus. Solid experience with multi-threading , locking, multi-core programming. Knowledge on openSSL and Cryptography. Additional advantage for possession of crypto accelerators. knowledge of networking including SSL, TCP, UDP, ICMP, BGP, HTTP and other L2-L7 protocols network architecture, cloud based, edge network data & analytics. Understanding of designing and developing advanced L4 to L7 networking software and features Educational Qualification Bachelors in computer engineering or equivalent. Preferably masters degree in computer Engineering. Or Equivalent.

Title : Production Support Responsibilities: The company is looking for an engineer with a passion for web services development with experience. This is a terrific opportunity for an engineer interested in enabling the next generation of services and technology for the company's next-generation B2B payments and ERP platform. Your skills and experience should cover: Minimum 5+ years working experience including 1 or 2 years experience in application development Good to have 3+ years’ experience in banking/ Financial services will be an advantage Knowledge and competence in Unix, Oracle, MySQL, scripting, Java or Python programing Strong in incident management and troubleshooting skills including log analysis. Familiarly with ITIL V3 Foundation (Incident, Problem, Change) Competency in communication skills both written and verbal Competency in Microsoft Office Suite (Word, Excel and PowerPoint) Self-learner and independent The following areas are highly advantageous: Experience with Docker Experience with AWS or Google Cloud Platform Shift : Night Shift (Interested for night shift candidates can apply)

Role & responsibilities Required Qualifications for Consideration: At least 3+ years of work experience on embedded platforms with real-time requirements Bachelors degree or above in computer science and related majors Expertise in C for embedded systems with strong understanding of best-practices in C coding Work experience and knowledge in Layer 2 plane in any one of these: like Private VLAN, MRP, VSRP, xSTP, protected link group and Link aggregation. Forwarding plane concepts in Mac modules, FDB and 802.1br Multicast: IGMP, MLD, PIM, MSDP Good debugging skills a must. Working experience in a Linux/Unix is must Excellent analytical, problem-solving, programming and trouble shooting skills required Good written, verbal communication and interpersonal skills required Must be self-motivated with an ability to work effectively and harmoniously in large teams across geographies. You Will Excite Us If You Have: Good understanding of L2/L3 networking switching and routing Hands on experience on any of the merchant silicon Good debugging skills in GDB Experience working on high-availability platforms Familiarity with ARM architecture. Experience with Jira and Git

We are hiring for International Voice process for a TOP MNC at Gurgaon Active Positions: 160 Salary: Upto 35K inhand + Both side/one side cab and allowances Minimum 1 year of documented experience is mandatory. Graduates and Undergraduates can apply. Looking for candidates with excellent communication skills. Evening & Nightshifts with both side cabs. CONTACT IMMEDIATELY Sr HR Manisha - 9541651940 ( Call & WhatsApp) Email: manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers. We got listed targeting SME IPO in Aug 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants. We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies. What will you do As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure. Job responsibilities: Respond to and resolve technical issues escalated by L1 resources and internal and external teams. Manage production issues reported by banks, merchants, and partner entities. Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team. Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams. Analyze customer complaints and provide timely, effective resolutions. Offer merchant support through data analysis, query resolution, and reconciliation assistance. Coordinate and map system environments for integration across departments and vendors. Address development-related issues and apply quick fixes at property level when required. Provide post-UAT and go-live support for seamless project transitions. Ensure timely production issue resolution and consistent communication with stakeholders. Collaborate with internal teams for requirement gathering, development coordination, and project sign-offs. Support DCM team during deployments and technical rollouts. Roles may evolve based on business requirements but will primarily focus on system and project-related management. Identify system capacity and availability concerns, propose and support improvements. Apply patches or upgrades to OS/applications following necessary approvals. Maintain accurate documentation and follow ITIL-based process flows where applicable. What are we looking for: Proven experience in technical application support, systems integration, and infrastructure management. Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD). Exposure to vendor coordination and system customization in a banking/fintech context. Prior experience supporting at least one scheduled commercial bank in India is mandatory. Strong background in Linux system administration, shell scripting, and log analysis. Ability to coordinate with dependency groups and guide banks on incident resolution. Experience with customer and merchant support is a strong advantage. Comfortable working in 24x7 shift environments, including nights and weekends. Possesses entrepreneurial thinking, attention to detail, and proactive problem-solving skills. Detail-oriented and organized with strong time management skills. Influencing skills and the ability to create positive working relationships with team members at all levels. Excellent communication and interpersonal skills with innovation and owning your work A collaborative approach and work with perfection as a group effort to achieve organization goal. Location – Bengaluru Work Arrangement: As per Roster & Client Schedule Experience – 3+ years Industry: IT / Software / BFSI / Banking / Fintech Education: Graduate in Engineering or any degree with Red Hat certification Certifications: Red Hat Certification; Application Development (preferred) What do we offer: An organization where we strongly believe in one organization, one goal. A fun workplace which compels us to challenge ourselves and aim higher. A team that strongly believes in collaboration and celebrating success together. Benefits that resonate ‘We Care’. If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

Key Requirements / Responsibilities Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN). Provide Level 2 and Level 3 support for the system within agreed service levels Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products Support IGA tool integration with critical applications and infrastructure Assist stakeholder teams as required, coordinate with product engineering team Resolve technical issues through debugging, research, and investigation. Understands of below IGA concepts User Lifecycle Management, Provisioning, and Reconciliation Auditing, Reporting, and user activity Monitoring Access Certification SOD Java/J2EE and knowledge on SQL Strong communication skills, both verbal and written Must be able to thrive in a fast-paced, high-energy environment Ability to work independently, adapt quickly, and maintain a positive attitude Troubleshoot and maintain user onboarding workflows and role provisioning Ability to perform Root Cause Analysis and suggest solutions to avoid errors Support onboarding of application and platform users. Monitor IAM platform components and resource Provide IAM support to end users. Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues. Should be a good team player to work on a competitive environment Must have experience in Application Onboarding Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen Perform systems analysis and tuning to insure optimal infrastructure response

Key Responsibilities Should have experience on IdentityNow SaaS solution L2/L3 support Will be responsible for applications onboarding Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls. Partner with Product Management to ensure your team has clear tactical and strategic backlogs Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt Recruit, coach, develop, and motivate high performing engineers Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers An exceptional mentor and leader with a passion for continuous improvement Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM) Experience in technologies, such as Java, Ldap, RDBMS and Linux. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using java or other major scripting languages. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Automating of manual tasks performed by administration team. Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion. Troubleshoot IdentityNow Issues Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 3-5 years experience Skills Expertise: IdentityNow managed support experience and application onboarding Knowledge on Java, Scripting knowledge like PowerShell, Perl etc. Good soft skills i.e., verbal & written communication, technical document writing etc. Exposure to global security standards e.g., PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale. Customer orientation skills.

About the Role M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity. What Will You Do in this Role Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment. Build the team as the subject matter expert of applications, underlying architecture, and data relationships. Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Bank’s end, Engineering and Product team. Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support. Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users. Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures. Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status. What You’ll Need to be Successful in this Role BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience. Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets. Minimum of 4+ years of experience in operations and application support background. • Experience in Lending domain with strong knowledge in LMS and LOS. Experience in managing Web and Mobile application support. Deep hands-on experience in SQL Queries and Log analysis. A great problem solver with ability to simplify complex issues. Great interpersonal and presentation skills with ability to meet deadlines. Experience in deployment activities. Experience in incident management life cycle. Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites

Role & responsibilities 1. CCNA/CCNP Certification 2. Understanding about enterprise large IT network & security devices 3. Hands-on Experience in deployment of large enterprise networking 4. Understanding about L3 switching, routers, UTM firewall, Load balancer and other supporting network devices 5. Experience in Network monitoring tools deployment and management 6. Understanding of MPLS, VPN, Site-2-Site tunnel, Proxy servers, SMTP Gateway, 7. Understanding of Any cloud networking concepts and experience of their management 8. Participation of the creation and maintenance of available documentation regarding processes, network mapping, and network configuration. 9. Escalation Management - internal and external 10. Excellent knowledge of best practices around Network management, control and deployment Preferred candidate profile Candidates with proven experience working with network support and security modules along with CCNA certification and exposure in Palo Alto firewall and Azure cloud are strongly preferred. Candidates who can join immediately / within 30 days would be strongly preferred

Immediate Openings for Redhat Openshift Linux Administartor Exp: 8-12yrs Skills: Openshift atleast 5yrs with L2 Support, Linux Location: Bangalore Interested candidates can share their profiles with Pranitha.d@growthgamut.com Immediate Joiners Only

We have 50+ active positions for a TOP MNC located at Gurgaon_ Hiring for Customer support voice ( Technical) domain. Job Location : Gurgaon Experience Required : Candidates with ANY KIND OF TECHNICAL EXPERIENCE background can apply. Minimum 1 year of documented experience is mandatory. Salary : 34.4K inhand + Incentives and Both side cabs Shifts: Evening/ Night Shifts with both side cabs ----------------------------------------------------------------- IMMEDIATE REQUIREMENTS & EASY INTERVIEWS 1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior Manisha - 9541651940 ( Call & Please share the details on WhatsApp as well) Email : manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner Job Duties: You will be reporting to the Manager, Technical Support. You will work from the Pune office in a hybrid shift. You will serve as contact for external customers by answering technical support telephone calls and emails. You will answer questions and troubleshoot issues related to use of SaaS software applications. You will be an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method. You will assist internal groups with technical issues and inquiries. You will set up test environments to verify reported software bugs and record in our issue tracking system - Jira. • You will clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce. You will Create support documentation to be used internally and for customers. You will individually do case management, Service level agreement and C-SAT goals. Skills - A minimum of 2+ years relevant professional experience providing direct technical support to external customers by phone and electronically Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities. Work collaboratively with willingness to listen and work in fast-paced challenging environment. You should be able to prioritize, manage, multi-task and implement cross-functionally. Preferred Qualifications: Good-to-Have (Added advantage). Conversant with working with XML. Conversant with API. Database knowledge. Knowledge of Sales Tax (VAT & Use Tax). Experience in ERP Domain. Experience with Product based company. Experience with SaaS-based solutions. Experience with tracking tools like Salesforce & Atlassian Jira.

Mandatory Exp: Python automation,L2/L3 networking

Job Description: Installing, configuring, and upgrading AS/400 operating systems and applications. Managing system resources like CPU, memory, and disk space. Creating and maintaining regular system backups. Implementing security measures to protect sensitive data on the AS/400 , OS security patching. Monitoring system performance and identifying potential issues. Implementing disaster recovery procedures to restore data in case of system failure. Creating and managing user accounts and access levels. Diagnosing and resolving technical issues related to AS/400 systems.

About us Exotel is one of Asia's largest customer communication platforms We are on a mission to move enterprise customer communication to the cloud In 2020, we powered over 4 billion calls and connected over 320 million people We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc We also power customer communication for some of the top banks in the country Join us on this journey to make a difference in how companies look at customer communication Read our growth story here, Tech @ Exotel Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS, Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system We are generally agnostic of language, technology or tools Currently, our tech stack is built on Golang, NodeDot js, Ruby, Java and PHP We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices We are very strong believers in "you built it, you own it!" And running a distributed system is very different from just building one! We are crazy about the high availability What you will do Lead projects related to Exotel's telephony and VoIP stack Responsible for driving projects throughout its lifecycle, Work with a team of engineers to explore, design, develop, test, deploy, and operationalize a product's features & improvements, Build fault-tolerant, scalable and real-time distributed voip system Effectively work in a collaborative and agile team environment Support team with timely analysis and debugging of operational issues, Be on rotational on-call roster to handle operational issues Emphasis on automation and scripting, Mentor junior engineers in the team, What we look for Must Haves Bachelors or Masters degree in Computer Science or Communications Engineering Solid knowledge on VoIP domain technologies including SIP, SDP, RTP, RTCP, Solid knowledge on IP networking concepts and L2/L3 routing including Subnets, VLAN, NAT Traversal (ICE/STUN), Experience leading project team to deliver critical software solutions 3+ years experience in high-availability, scalable and fault tolerant voip infrastructure, 3+ years experience in working with server-side voip infrastructure components like Asterisk/Freeswitch, Kamailio/Opensips including understanding of stack internals 3+ years experience in working with a major cloud platform like AWS (preferred), GCP, Azure, 2+ years experience in design and development of REST-based microservices, 2+ Experience with WebRTC Experience in programming with one of Golang (preferred), Ruby, C/C++ Experience in scripting with shell, python Experience with datastores such as MySQL, Postgres Experience with DevOps tools like Ansible, Jenkins, Terraform, kubernetes, Git Good understanding of data structures, multi-threading and concurrency concepts, Proficiency in working in Linux environment Experience working in Agile SDLC process Strong analytical, problem solving and troubleshooting skills Excellent written and verbal communication skills Team-player, flexible and able to work in a fast-paced environment A "devops" mindset You own what you will develop, Good to Haves Experience with custom development on Asterisk / Freeswitch / Kamailio / Opensips is a plus Experience with SIP or any other SIP testing tools Experience with ISDN, WebRTC technologies Experience with elasticsearch queries and visualization tools like grafana, kibana Experience with monitoring frameworks like Nagios, Prometheus Experience with developing Android, iOS based voip clients Experience with Java, Javascript languages

Hiring Python Automation Testing Expert Good in Any L1/L2/L3 Strong in Any of the Networking Protocols Preferred if Have any Telecom Domain Experience Ready to Work in Office Good Comm Skills