Support Associate - Calling

As a dedicated team member at PLS, your main responsibilities will include making international calls and engaging in professional communication with our UK-based teams. You will be tasked with managing emails and documents efficiently, utilizing various platforms such as Outlook, Word, Excel, and PowerPoint. Your keen attention to detail will be crucial as you review, update, and organize records accurately. Collaboration across teams is key, as you will need to adapt to new workflows or tasks as required. Flexibility is essential, as you may be required to work flexible hours or shifts based on process or business needs. Embracing feedback positively and continuously improving your approach based on guidance is highly encouraged. If you are new to the industry, you will have the opportunity to learn property/conveyancing basics through training provided. Demonstrating graduate-level competency, including proficient typing, strong organization skills, and professionalism, will be vital to your success in this role. In terms of requirements, excellent communication skills are a must, with previous experience in international calling being a necessary asset. You should possess strong verbal and non-verbal communication skills in English and be capable of effectively communicating with our UK teams via email or calls. While knowledge in MS Office (Word, Excel, PowerPoint) and email platforms (e.g., Outlook) is beneficial, basic typing proficiency is also desirable. Attention to detail is paramount, especially when it comes to maintaining accurate records and documentation. Flexibility is key, as you will be expected to work in different teams, learn various work types, or adjust to different shifts as per the requirements of the process or business. Being open to feedback and willing to adapt processes for improvement is crucial, as is the ability to work collaboratively as a team player. About the Company: PLS is a prominent conveyancing firm with offices in Manchester, Liverpool, and Central London. With a dedicated team of around 200 employees, we are recognized as one of the leading conveyancing firms in the country, particularly in new build homes. Our expertise extends to all types of conveyancing, including the first homes scheme, shared ownership, and re-mortgage. Additionally, our highly experienced secured lending team is well-equipped to handle commercial and residential property transactions, including development finance and Islamic finance. Join us at PLS and be part of a dynamic team that is committed to excellence in property and conveyancing services.,