Supply Chain Operations Associate

Job Title:

Designation:

Skills Required:

Qualifications:

Years of Experience:

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Role Overview:

Supply Chain Operations Associate

You will manage day-to-day communication (via email and phone) with suppliers to ensure that they can effectively transact on the Network with Buyer customers. The role also requires working closely with cross-functional teams, including Network Deployment Leads, to achieve regional revenue targets and maintain excellent service delivery.

What Will You Do

• Supplier Onboarding Support

  : Assist in the registration and onboarding of suppliers onto the network, ensuring suppliers can transact efficiently with their Buyer customers.

• Customer Interaction

  : Handle written (email) and telephonic communications with suppliers, providing them with the necessary information and assistance to successfully transact on the Network.

• Cross-functional Collaboration

  : Work closely with internal teams to ensure supplier requirements are met and to support supplier growth strategies.

• Supplier Training

  : Provide training to suppliers on how to configure and use their account on the Network, as well as how to create invoices.

• Supplier Relationship Management

  : Engage with assigned suppliers to ensure timely enablement and continuous compliance with Network processes.

• Tracking and Monitoring

  : Monitor and track supplier status through defined project milestones, ensuring progress and adherence to timelines.

• Prioritization

  : Prioritize strategic suppliers and accounts, based on records and information within the system, to ensure critical suppliers are onboarded efficiently.

• Process Improvement

  : Work with internal teams to help improve onboarding processes, identify bottlenecks, and streamline operations.

• Network Familiarity

  : Understand and communicate the value of ecommerce and network enablement, helping suppliers optimize their use of the Network.

What Are We Looking For

• Excellent Communication Skills

  : Previous experience with verbal and written communication with customers or suppliers.

• Customer Service Skills

  : Experience in customer support, sales, or a related field, demonstrating strong service orientation.

• Cross-functional Team Experience

  : Experience working with cross-functional teams and multi-level management.

• Analytical & Problem-solving Skills

  : Demonstrated problem-solving abilities, particularly in technical troubleshooting.

• Presentation Skills

  : Ability to create clear and impactful presentations for suppliers and internal teams.

• Technical Background

  : Experience with technical or service delivery products, or providing support for technical solutions.

• Microsoft Office

  : Proficient in using Microsoft Office Suite.

• Procurement Knowledge

  : General knowledge of electronic procurement software and business processes, from requisitioning to payment.

Roles and Responsibilities:

• Supplier Relationship Management

  : Manage suppliers through tools and processes, ensuring they understand key value adds and industry objectives.

• Supplier Enablement

  : Proactively engage with suppliers to ensure on-time enablement and Network compliance.

• Training & Support

  : Provide training to suppliers on how to configure their accounts, use the Network, and create invoices.

• Internal Process Improvement

  : Work with other internal teams to improve the overall onboarding process and ensure supplier satisfaction.

• Network Familiarity

  : Understand and advocate for the value of ecommerce and supplier enablement features within the Network.

Preferred Qualifications:

• 1 to 3 years of experience in

  Supplier Relationship Management

  ,

  Supply Chain Operations

  , or a related field.
• Bachelor's degree or equivalent in any discipline.
• Experience with

  e-procurement software

  or similar platforms is a plus.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously and meet deadlines in a fast-paced environment.