Supply Chain Consultant

The role of a Supply Chain Consultant (SCC) involves managing the commercial and contractual relationship with external vendors and suppliers. Working closely with the HR Ops team, the SCC plays a crucial role in supporting the migration of business from ICPs to TSW direct entities. Key Responsibilities: Documentation: Create and maintain a master database with structured folders for each country, ensuring regular updates to reflect any changes in vendor requirements or country legislation impacting daily operations. Sales Consultation: Offer consultation support to Sales and Account Management teams regarding services and solutions provided by vendors in different countries. Escalation Handling: Collaborate with Ops team and ICP/PSP to address tier 2 escalations, conduct root cause analysis, and work towards timely resolution. ICP Consultation: Conduct meetings with ICPs to facilitate the transition of Employer of Records services to direct entities as part of business change initiatives. Onboarding & Terminations: Coordinate with Legal & Compliance team to manage onboarding/offboarding processes for new ICPs or services, ensuring the execution of process checklists for smooth operations. Service Scorecards: Prepare and maintain service scorecards for each vendor, gather monthly feedback from ops teams, and update scorecards accordingly. Service Review Meetings: Schedule and conduct periodic service review meetings with vendors to discuss performance based on scorecards. Cascade Communication: Act as a communication channel between TSW Ops teams and external vendors to relay updates and changes impacting service lines effectively. Desired Characteristics: Strong interpersonal communication skills to effectively communicate business needs to supply chain network. Ability to analyze client requirements and negotiate service offers with external vendors. Proficient in detailed planning, organizing, and multitasking. Capability to collaborate with multiple stakeholders and build strong relationships. Measure of Success: Timely onboarding/offboarding of vendors. Resolution of all BAU escalations within agreed timelines. Completeness of documentation. Successful migration of work to direct entities as per targets.,