Customer Experience Specialist - English Agoda

1.0 - 5.0 years

0 Lacs

haryana

On-site

Agoda is an online travel booking platform that connects travelers worldwide with a vast network of 4.7M hotels, flights, and holiday properties. As a part of Booking Holdings and based in Asia, Agoda boasts a diverse team of 7,100+ employees representing 95+ nationalities across 27 markets. The work environment at Agoda is characterized by diversity, creativity, and collaboration, fostering a culture of experimentation and ownership to enhance the customer's travel experience. The company's purpose is centered around Bridging the World Through Travel, believing that travel enables individuals to explore, learn, and appreciate the world, bringing people and cultures closer together. The team at Agoda is driven by a passion to make a positive impact through innovative technologies and strong partnerships, aiming to make travel easy and rewarding for all. Agoda's Customer Support Team plays a vital role in ensuring customer satisfaction by offering in-person, real-time assistance in 38 languages. The team is dedicated to providing top-notch service through various support channels, actively seeking ways to enhance the customer experience by collaborating with other teams and experimenting with new products. Customer support specialists at Agoda contribute significantly to the company's core strength and service, with a focus on efficient and satisfying customer support. Agoda is currently seeking Customer Experience Specialists to join their Gurgaon office. This role offers a rewarding opportunity to develop customer service skills in a fast-paced environment. The responsibilities include delivering excellent customer service through phone, email, and live chat, supporting various Agoda products, handling inquiries from clients and customers, meeting individual and team goals, implementing business strategies, identifying process improvements, and maintaining confidentiality of customer information. To succeed in this role, candidates should have excellent communication skills in English, proficiency in Hindi, a minimum of 1 year experience in customer service roles, positive personality traits, strong customer service skills, analytical thinking, problem-solving abilities, stress tolerance, and the ability to work in a pressured environment. The work arrangement includes rotational shifts and hybrid working. Agoda is an Equal Opportunity Employer and ensures the privacy of applicants" information. The company values its employees and provides opportunities for career growth and development.,

Posted 23 hours ago

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Retail Sales Executive Khimji Dayabhai Group of Companies

0.0 - 4.0 years

0 - 0 Lacs

bhubaneswar

On-site

As a Retail Sales Officer, your primary role will involve greeting consumers as they arrive at the counter and providing them with assistance and support. You will be required to listen attentively to customer preferences, offer detailed explanations of products to meet their needs, and display a wide range of jewelries and other available items. Your responsibilities will include persuading customers to make purchases, explaining the various products and services offered by the store, and educating customers on the features and specifications of the products. In addition, you will be expected to provide customers with detailed information such as pricing breakdowns, product details, and operational demonstrations. You should also offer advice to customers on selecting jewelry that suits their preferences and budget, including information on different cuts, quality, design language, and specifications of jewelries. Assisting customers with packaging their purchased items, acquiring customer details, creating customer codes, and providing pricing and weight information to the cashier are also part of your duties. Furthermore, you will be responsible for updating sales records, maintaining store inventory if a software system is available, and ensuring the smooth operation of the respective counter assigned to you. Reporting to the Store Manager on a daily basis and following protocols to ensure customer satisfaction will be crucial aspects of your role. While the aforementioned tasks form the core responsibilities of a Retail Sales Officer, it is important to note that there may be additional duties associated with the position. Candidates are expected to hold a Degree/Diploma or equivalent in any stream, possess knowledge of customer service and sales principles, and have relevant product knowledge. Experience in a retail, customer service, or sales environment is preferred. Key skills and competencies required for this role include excellent communication skills in Hindi, Odia, and English, customer service orientation, patience, adaptability, stress tolerance, high energy levels, and integrity. The stipend for this position ranges from INR 8000 to 12000 per month, and the location of the job is Baripada.,

Posted 6 days ago

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