Customer Experience Specialist - English

Agoda is an online travel booking platform that connects travelers worldwide with a vast network of 4.7M hotels, flights, and holiday properties. As a part of Booking Holdings and based in Asia, Agoda boasts a diverse team of 7,100+ employees representing 95+ nationalities across 27 markets. The work environment at Agoda is characterized by diversity, creativity, and collaboration, fostering a culture of experimentation and ownership to enhance the customer's travel experience. The company's purpose is centered around Bridging the World Through Travel, believing that travel enables individuals to explore, learn, and appreciate the world, bringing people and cultures closer together. The team at Agoda is driven by a passion to make a positive impact through innovative technologies and strong partnerships, aiming to make travel easy and rewarding for all. Agoda's Customer Support Team plays a vital role in ensuring customer satisfaction by offering in-person, real-time assistance in 38 languages. The team is dedicated to providing top-notch service through various support channels, actively seeking ways to enhance the customer experience by collaborating with other teams and experimenting with new products. Customer support specialists at Agoda contribute significantly to the company's core strength and service, with a focus on efficient and satisfying customer support. Agoda is currently seeking Customer Experience Specialists to join their Gurgaon office. This role offers a rewarding opportunity to develop customer service skills in a fast-paced environment. The responsibilities include delivering excellent customer service through phone, email, and live chat, supporting various Agoda products, handling inquiries from clients and customers, meeting individual and team goals, implementing business strategies, identifying process improvements, and maintaining confidentiality of customer information. To succeed in this role, candidates should have excellent communication skills in English, proficiency in Hindi, a minimum of 1 year experience in customer service roles, positive personality traits, strong customer service skills, analytical thinking, problem-solving abilities, stress tolerance, and the ability to work in a pressured environment. The work arrangement includes rotational shifts and hybrid working. Agoda is an Equal Opportunity Employer and ensures the privacy of applicants" information. The company values its employees and provides opportunities for career growth and development.,