1950 Store Operations Jobs - Page 23

Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards . Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards . Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards . Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards . Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards . Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Store Sales and promotion Customer satisfaction Preferred candidate profile Undergraduate with min 1 year of experience Graduated Freshers Immediate joiners Perks and benefits Good Incentives Paid leave

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Roles and Responsibilities Manage sales activities in showroom, including generating leads, making presentations, and closing deals. Develop strong relationships with customers to understand their needs and preferences. Maintain accurate records of customer interactions, orders, and inventory management. Collaborate with other team members to achieve sales targets and improve overall performance. Ensure timely delivery of products to customers while maintaining high levels of customer satisfaction.

Reporting to Store Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net Promoter Score Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Product recommendation Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Achieving sales Vs. Plan & SOP adherence Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority .

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory

Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Age Limit-upto 35 years old Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience and 4 years as store manager mandatory Graduate 4 year experience and 2 Years as store manager mandatory

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory

Role Description: We are seeking a highly motivated individual to join our team as a Store Manager. The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets. As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions. You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services. Your primary goal will be to cultivate strong customer relationships and drive revenue growth. Key Responsibilities: Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points. Develop and implement strategies to maximize customer value and satisfaction. Analyze customer data and feedback to identify areas for improvement and drive innovative solutions. Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments. Foster strong customer relationships through effective communication and regular follow-ups. Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth. Ensure the successful delivery of products and services to meet customer expectations and timelines. Conduct regular performance analysis and reporting to track progress and make data-driven decisions. Stay updated with industry best practices and emerging trends within customer value maximization. Required Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven track record of driving customer value and satisfaction. Ability to collaborate effectively with cross-functional teams. Proficient in data analysis and reporting. Knowledge of industry best practices and emerging trends. Ability to adapt to a fast-paced and dynamic work environment. Strong organizational and time management skills. Proficiency in using CRM software and other relevant tools. Education and Experience: 12th Pass or Above . Minimum 4 years of experience in customer value maximization or relevant skillsets. Experience in the Retail industry is desirable.

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other Store up keep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role: A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Area Activities expected to be performed by a Lenskart Store Manager: Customer focus: Driving Net Promoter Score : Greeting customers when they enter store and coaching the team to do the same. Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority. Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team. Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan: Driving the sales of the store to meet the allotted targets by allocating the targets to the staff. Developing a culture of high sales performance expectations, i.e. Sales Leadership. Motivating and inspiring the field team to drive for results. Assessing field capability and establish performance priorities at group level. People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it SOP adherence & implementation: Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store. Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Any Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatoryGraduate 4 year experience as store manager mandatory