Store Manager

About

Responsibilities:

Area

Customer

Greeting customers when they enter store and coaching the team to do the same.
Displaying commitment towards providing exceptional Customer Service and ensuring thatLenskart associates also treat Customer Satisfaction as a priority.Dealing with customer service issues such as queries and complaints at store level and ensuringthis is consistent with the team.Striving to have long lasting and fruitful relationships with each of our customers

Driving

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff.
Developing a culture of high sales performance expectations, i.e. Sales Leadership.

Motivating and inspiring the field team to drive for results.
Assessing field capability and establish performance priorities at group level.

People development (Attrition Control)

Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it

SOP adherence & implementation:

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal

Minimum qualification: Any Graduate
Ability to act as a link between strategy and executionAbility to develop and inspire people to achieve their bestAbility to build rapport and trusting relationshipsAbility to understand stated and unstated needs of the customer and offer solutionsClear communication and active listening skillsAbility to adapt to a changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientationAbility to multitask and organize activities based on priority