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Snow Planet
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Staff Software Engineer, ServiceNow

Staff Software Engineer, ServiceNow

Snow Planet

2 - 6 years

4 - 8 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

Computer science Automation SAP Prototype Javascript Workflow splunk Information technology Analytics System Administrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

You will lead the end-to-end design and delivery of complex integrations between ServiceNow and enterprise systems, while also exploring AI/ML capabilities within the platform (e.g., Virtual Agent, Predictive Intelligence) to streamline operations and enhance the user experience.
Design and build state of the art applications and visualizations using ServiceNow platform and related technologies.

Platform Integration & Automation
Lead the design and implementation of robust integrations between ServiceNow and other enterprise platforms (e.g., Azure, Workday, SAP, Splunk, Snowflake).
Leverage Workflow Data Fabric,
IntegrationHub
, custom APIs, and
MID Servers
to orchestrate real-time data exchange and workflow automation.
Define integration architecture standards and ensure security, scalability, and performance across use cases.

AI

Enablement

& Innovation

Drive adoption of
AI capabilities in ServiceNow
, such as Predictive Intelligence, Virtual Agent, and Performance Analytics.
Collaborate with stakeholders to identify high-impact opportunities for AI-driven automation (e.g., incident categorization, request routing, knowledge recommendations).
Evaluate and prototype AI/ML models for platform enhancement in alignment with business goals

Platform

Ownership & Technical Leadership
Act as the primary technical owner of the ServiceNow platform, with emphasis on extensibility and modernization.
Define and enforce best practices around platform development, integrations, and performance optimization.
Guide external partners on architecture, code quality, and delivery excellence.
Explore the latest ServiceNow features and evaluate them for adoption.

Stakeholder

Collaboration

Work closely with Product Owners, Business Analysts, and cross-functional IT teams to understand integration and automation needs.
Serve as the go-to expert for integration strategy and AI-enablement across ServiceNow.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

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