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Flexability Hr Solutions
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Sr. Technical Sales Officer - Hyderabad (Paints Industry)

Sr. Technical Sales Officer - Hyderabad (Paints Industry)

Flexability Hr Solutions

3 - 8 years

|

5 - 10 Lacs

Posted:4 days ago| Platform:

Apply

Skills Required

Paints technical sales Technical Sales Tech Sales Techno Marketing Technical Marketing Technical Support Technical Customer Support Technical Services Techno-commercial

Work Mode

Work from Office

Job Type

Full Time

Job Description

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

Key accountabilities:
Provide total technical support to customers.
Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
Manage complex customer complaints.
Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
Actively participate in key phases of the sales process to prospects.
Proactively prevent and solve problems of a technical nature occurring at existing customers.
Attend the testing process as well as the implementation of new products and technologies.
Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
Use reporting tools as CRM, up-dates the key customers databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests)
Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
Monitor competitive activities at customers facilities

Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company.

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Flexability Hr Solutions

Flexability Hr Solutions

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