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ATT Communication Services
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Sr Specialist App/Prod Support

Sr Specialist App/Prod Support

ATT Communication Services

4 - 9 years

6 - 11 Lacs

Hyderabad

Posted:3 days ago| Platform:

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Skills Required

Unix Automation Networking Production support Agile HTTP Oracle SDLC SQL Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities and Day-to-Day View

Fix support escalation issues: Optimize on-call rotations and processes - Improve system reliability through the optimization of on-call processes. Add automation and context to alerts leading to better real-time collaborative response from on-call responders. Additionally, update runbooks, tools and documentation to help prepare on-call teams for future incidents.

Document tribal knowledge - Gain exposure to systems in production, and take part in work with software development, support, IT operations and on-call duties to build up historical knowledge over time. Instead of silo-ing this knowledge, ensure constant upkeep of documentation and runbooks to ensure that teams get the information they need right when they need it.

Conducting post-incident reviews - Thorough and transparent post-incident reviews to keep teams honest and ensure that everyone is conducting post-incident reviews, documenting their findings and taking action on their learnings. Take action items for building or optimizing parts of the SDLC or incident lifecycle to bolster reliability of the service.

Develop automation for mission critical applications using scripts, programs

Provide customer impact analysis and troubleshoot complex issues using domain knowledge of AT&T Sales & Ordering flows, applications, and downstream interfaces

Support APIs in K8s environment

Contribute to design and implementation of new system layers utilizing principles of high-complexity compute environments.

Provide on-call support for Production customer facing issues

Work with developers, environment teams to identify necessary resources and remove constraints to increase application availability.

16 x 7 Second level trouble shooting of incidents for mission critical high-performance applications

Shift timing (if any): Rotational shifts (16*7 Weekend on-call)

Location: Hyderabad & Chennai & Bangalore

Primary / Mandatory skills: Prod support (online / Digital apps) level 2/3, Azure , Kubernetes, Microservices Architecture, Java knowledge.
Overall Experience: - 7+ experience performing Production Support for Mission Critical, high performance applications
4+ years of experience using Docker, Kubernetes and Cloud environments preferably Azure Strong experience in Unix, Networking and troubleshooting knowledge, Docker, Kubernetes and Cloud environments Experience in Java Support, Python, Shell Scripts Knowledge of Java, ReactJS, Spring & Spring Boot framework, microservices & RESTful API architecture

Solid understanding and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.

Experience with Log tools like Splunk, Kibana and Grafana (EFK stack experience preferred)
Experience with Site Reliability Engineering preferred

Experience with automation, AI/ML is preferred
Experience with web-based applications, http, https, SSL/TLS
Secondary / Desired skills:

Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL: Excellent written and verbal English communication skills to work in a Global team

understanding of security principles

Agile, Lean Agile and/or Scaled Agile methodologies
Familiarity with version control systems (Git, Bitbucket) and modern version control for use in continuous deployments

Experience working in a large scale technically diverse organization
Knowledge about automated CI and CD pipelines using technologies such as Azure DevOps Server, Jenkins, Maven, Ansible, Chef, SonarQube, Puppet, etc

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City

Job ID R-74507 Date posted 07/23/2025

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Sr Specialist App/Prod Support