Sr. Program Analyst - TS - Active Directory & VPN /Group Policy

Vuram

1 - 3 years

13 - 18 Lacs

Mumbai

Posted:11 hours ago| Platform:

Apply

Skills Required

Windows active directory Administrator Support LDAP VPN Information security Service desk Incident management User support Asset management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN
Continually seek opportunities to improve our existing AD
Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool
Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner
Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards)
Ensure that all calls and issues are dealt with in a timely and efficient manner
Evaluate documented resolutions and analyse trends for ways to prevent future problems
Identify and learn appropriate software and hardware used and supported by the organisation
Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner
Escalate calls to the relevant work stream in a timely manner
Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures
Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure
Change user profiles as part of the Mover procedure
Offboard users as part of the Leaver procedure
Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained

Qualifications

Bachelor

More Jobs at Vuram

Assistant Manager - Operations

Mumbai, Nashik, Hyderabad, Pune, Chennai, Gurugram, Bengaluru

3 - 6 yrs

INR 2 - 6 Lacs

Senior Group Manager - PTP Operations

Pune

15 - 18 yrs

INR 10 - 15 Lacs

Associate - Operations

Bengaluru

Experience: Not specified

INR 2 - 5 Lacs

Senior Analyst - Operations- Accounts Receivable

Pune

1 - 5 yrs

INR 2 - 5 Lacs

Senior Associate - Operations

Chennai

1 - 4 yrs

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.