Sr Field Service Supervisor

Sr Field Service Supervisor

Roles and Responsibilities:

• Manage one to two accounts for seamless operations, building strong relationships, and serving as the primary point of contact for customers.
• Provide comprehensive maintenance solutions to customers, actively pursuing maintenance orders and retrofit jobs.
• Ensure high customer satisfaction through direct association with client representatives, customers, and service recipients, providing effective solutions.
• Lead a team of direct reports and manage subcontractors for maintenance, projects, and testing & commissioning (T&C) works.
• Supervise and monitor site works and progress, and perform system design and project execution.
• Schedule and plan resources at the site level, including manpower, materials delivery, and tools.
• Estimate materials costs and quantities accurately.
• Support the service and maintenance of Honeywell and third-party equipment.
• Carry out HSE (Health, Safety, and Environment) hazard and risk assessments diligently.
• Achieve objectives in terms of contract retention, billable hours, productivity, process compliance, and margin.
• Ensure the team's delivery of agreed services on time, within scope, and within budget.
• Lead the team of direct reports towards common objectives, organizing and leading frequent meetings focused on performance metrics, customer satisfaction, profitability, and process compliance.
• Ensure the availability of tools, equipment, and materials required, while maintaining and controlling inventory levels.
• Lead and manage the service team in the effective adoption, implementation, and compliance with Global and local policies, processes, procedures, service tools, and best business practices.
• Ensure service contracts, additional work, and small service projects are resourced properly.
• Develop strong relationships with local subcontractors to ensure an adequate pool of subcontractor resources is available.
• Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration, and reward and recognition for service team personnel with support from the HR function.
• Build effective teams committed to organizational goals, fostering collaboration among team members and between teams, and actively discouraging silo mentalities.
• Ensure a safe and healthy work environment through effective communication, training, equipment/vehicle maintenance, and facilities improvement.
• Follow all standard operating procedures (SOPs) and ensure the team adheres to them, emphasizing that every service technician utilizes the service handheld.
• Monitor and analyze performance metrics to identify areas for improvement, create Root Cause Analyses (RCAs) for critical issues, and develop robust SOPs for onsite operations.
• Maintain a high level of customer satisfaction through an effective communication and problem resolution approach.
• Drive and upsell New Product Introductions (NPI), Breakthrough Initiatives (BTI), and Digital Solutions across customer sites/locations.

Skills Requirement:

• Strong knowledge of ICAO, FAA, and DGCA-CAR Standards related to Airport Field Lighting Solutions.
• Highly skilled and experienced in all CAT-I, II, & III Airfield Ground Lighting (AGL) solutions.
• Proven experience in managing large teams, including direct and contracted workforces.
• Strong leadership and interpersonal skills.
• Strong business acumen and understanding of market dynamics.
• Customer-focused mindset with a passion for delivering exceptional services.
• Excellent technical knowledge of the Civil Aviation Environment.
• Strong problem-solving and decision-making abilities.
• Excellent communication and customer service skills.
• Certifications in relevant technical areas by ICAO, AAI, DGCA, and FAA are valued.
• Knowledge of industry regulations and standards.
• Commitment to continuous learning and staying updated with industry advancements.

QUALIFICATION:

• Bachelor's degree in Engineering or a related field is valued.