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Sr. Consultant

Sr. Consultant

Opentext

5 - 10 years

20 - 25 Lacs

Hyderabad

Posted:2 hours ago| Platform:

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Skills Required

Application support Change management Managed services Linux SOC SMB Windows Information management Management System audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as we'll as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code.

You are great at

Providing Application Support for OpenText AppWorks (formerly Process Suite)
Software maintenance for applications written and running on top of AppWorks or Process Suite
Proficiency and solid understanding of either Linux or the Windows operating system
High level understanding of IaaS environments like Azure, Amazon AWS
Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
Experience working in an ITIL, ISO27001, SOC etc, standards environment is a definite plus

What it takes

5+ years of Experience into Java with Appworks.
Provide Support for applications developed on AppWorks or Process Suite
Work in shifts morning, afternoon, night and regular on rotation basis
Application maintenance developing code fixes on top of AppWorks or Process Suite
Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc
Manage and maintain application, system configurations in a CMDB
Manage and maintain artefacts like design documents, deployment diagrams etc
Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc
we'll acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes
Ability to guide junior engineers in their roles and responsibilities
Report status on various topics promptly to reporting manager
Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics
Conduct system audits to assess the health of a solution/application
Attention to detail and quality consciousness must have traits

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