Sr. BEC - Change Management/Transformation

Department Overview:

Wholesale Lending Operations within I&P sits under the CB/CIB business vertical supporting Commercial Banking business across number of key operational activities covering the entire client life cycle. The team undertakes variety of operations within CB namely Lending operations, Trade Finance operations, Treasury Management and Payment solutions, International payments and Financial Crime Ops including some key shared services activities such as reconciliations, change support, technical procedure writing and access management. The operations covers all stages of client lifecycle including onboarding and ongoing maintenance and involves deal closing, financial statement spread, cash management, account onboarding & management, customer service, collateral management, documents preparation & management and collections.? These operations support all of Commercial Banking business i.e. Business Banking Group, Middle Market, Commercial Capital, Trade Finance, Treasury Management and Payments Solutions.

Role Context:

In this role, individual will be part of the Business Initiatives function involved indelivering change across Wholesale Lending Operations. The centralized initiatives model helps to apply structure, consistency and drive execution results for the Wholesale Lending Operations Strategic and Risk priorities. These roles are critical to the Wholesale Lending Operations team support and help keep the functional leaders and managers in the day to day operations of serving our customers.

The roles align within Wholesale Lending Operations Shared Services which supports the entire Wholesale Lending Operations organization with variety of activitiesas a shared service and this include supporting the entire change / strategic initiatives book of work, support on BCP readiness and planning, reconciliation, quality assurance, MI and other shared activities. The team in I&P is relatively new and needs to establish itself while working closely with key business stakeholders to drive various projects / initiatives.

The individual will be expected to have good understanding and experience as aBusiness Analyst using both Waterfall and Agile delivery approach.The incumbent will be required to work under stringent timelines, maintain strong engagement with multiple functions in a matrix environment working in delivery Pods. As part of the initial engagement, the individual would focus on multiple journeys for buildout of the platform to deliver business and operational metrics. The individual will take the lead and work with stakeholders to analyze current state process, help identify pain points, risk and gaps. Document findings and work on future state, perform impact analysis and suggest/recommend future state options working alongside multiple partners to help with Implementation.

Key stakeholders:

• Line of Business
• Process Engineering
• Business Risk & Control
• Product & Delivery
• Technology
• Reporting and Data Analytics

Role requirements:

• 8+ years of Experience in Business design, business analysis and Process Improvement with ability to perform current state assessment and recommend target state
• Ability tofacilitate workshops, design sessions and gather requirementsfrom LoB SMEs, Senior leadership
• Sound knowledge and background of operational processes in a financial service
• Experience working inAGILE / SCRUM methodology with ability to elicit requirements, user stories, document processes and create test cases
• Experience in iterative feature delivery including MVPs ensuring adherence to business needs
• Envision and create wireframes to illustrate application flow, user experience and functionality
• Experience in building and reporting Operational Score card metrics to various stakeholders
• Ability to perform data analysis for operational data and good understanding of data models and data structures
• Ability to facilitate workshops, design sessions and gather requirements from LoB SMEs, Senior leadership to deliver business outcomes
• Experience in coordinating functional testing and user acceptance testing with data partners and business users
• Ability to work in a collaborative environment with an emphasis on teamwork
• Ability to lead a cross-functional team and work with internal/external stakeholders
• Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
• Strong verbal and written communication skills. Able to communicate clearly and concisely.
• Desire to work in a fast-paced and dynamic environment
• Work as a liaison between development team, data analysis team, Wholesale Lending Operations managers and the sr. level executives
• CBAP, CSPO, Lean Six Sigma and Agile certifications would be an added advantage

Additional expectations:

• Individual has good understanding and experience of Operational metrics in a business context necessary for performance measurement (KPI Key Performance Indicator and KRI Key Risk Indicator)
• Typical category of Metrics include Efficiency, Effectiveness and Client Experience
• Sample metrics include Throughput (Eg: Work in progress items), Productivity (Eg: Utilization, Cost per FTE), Quality (Eg: First pass accuracy, Error rate) and Timeliness (Eg: Cycle time, TAT)