Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
ATT Communication Services
>
Sr Associate Work Center Tech Supt

Sr Associate Work Center Tech Supt

ATT Communication Services

1 - 3 years

12 - 13 Lacs

Hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

Wireless Networking Diagnostics WAN ccnp certified LAN CCNA IT operations Monitoring Firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support hours : Predominantly US business hours.

Roles and Responsibilities:

Acting as a Tier T1.5/2 for GCSC Teams.
1st responders supporting AT&T GCSC strategic services like Flexware, SDWAN OTT
Predominantly US business hours.
Expertise in Performing network triage
Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE
Managing the process of Service restoral and break/fix functions Scope include Analyze and escalate
Prioritizing and analyzing the events in the network

Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.

Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
Ticket Management
- Work with internal support groups and recommend diagnostic tests based on degree of service impairment
- Access provider management and associated escalations
- Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
- Escalate ticket according to process based on the established intervals.

Technical Skills:-

Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry
More than 1 years of working experience, preferably on customer services interfacing with clients.
1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc)
Good knowledge on SDN/SDWAN Viptela, Velocloud, Silverpeak or 128T
Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations
Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc
Strong understanding of Voice, Data and IP networks is required.

Professional Skills:-

Strong understanding of Voice, Data and IP networks is required.
Excellent communication skills (verbal & written, technical & interpersonal)
Excellent problem-solving skills
Highly skilled in the use of PC systems and applications
Ability to work well under pressure, set priorities and make well-considered decisions
Drive, enthusiasm, initiative, commitment and self-motivation

Years of Experience : 2+yrs

Education : BE/B.TECH + CCNA/CCNP certified

Job ID R-73111 Date posted 07/21/2025

More Jobs at ATT Communication Services

Specialist Database Administration

Hyderabad

6.0 - 11.0 yrs

INR 3 - 7 Lacs

Specialist App/Prod Support

Hyderabad

4.0 - 8.0 yrs

INR 1 - 5 Lacs

Sr Specialist System Engineering

Hyderabad

4.0 - 9.0 yrs

INR 7 - 12 Lacs

Manager-Data/AI Engineering

Hyderabad

5.0 - 6.0 yrs

INR 13 - 18 Lacs

Analyst Applications Development

Hyderabad

5.0 - 10.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.