Sr Associate IS Engineer - Observability

What you will do In this vital role you will support the day-to-day operation and maintenance of global observability service. Administer, monitor, and support the monitoring and observability services Maintain and support the tools to enable global application and infrastructure monitoring. Monitor systems and proactively address performance bottlenecks Collaborate with cross-functional teams on infrastructure needs Document system configurations and operational procedures Support in incident resolution and troubleshooting Document changes and standard operating procedures What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent track record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence Basic Qualifications: Masters degree and 1 to 3 years of experience OR Bachelors degree and 3 to 5 years of experience OR Diploma and 7 to 9 years of experience Preferred Qualifications: Must-Have Skills: Experience with monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty Experience with Infrastructure and Application monitoring, Windows, Linux Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting Familiarity with ITIL or incident management workflows Familiarity with containers and K8 environment Change management expertise Excellent troubleshooting and problem solving skills Good-to-Have Skills: Exposure to cloud environments (AWS, Azure) Interest in automation tools and infrastructure-as-code Exposure to monitoring tools (Dynatrace) Knowledge of configuration management tools (Ansible and Terraform) Professional Certifications: CompTIA Server+ or Microsoft Fundamentals (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Strong communication skills, both written and verbal Ability to work in a fast-paced environment