2 - 7 years
1 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Job Summary: pan india role We are looking for dynamic professionals with 15 years of experience in the Banking, Finance, Insurance, NBFC, Gold Loan, or Fintech industry. The role requires individuals with strong customer service , sales aptitude , and communication skills , along with proficiency in MS Office . Key Responsibilities: Manage day-to-day branch operations, ensuring smooth and efficient service delivery. Handle and resolve customer complaints in a timely and professional manner. Develop and maintain strong customer relationships to drive sales and satisfaction. Ensure high levels of customer retention and loyalty through excellent service. Collaborate with team members to achieve branch sales targets and operational goals. Maintain accurate and timely records of customer interactions and transactions. Ensure compliance with internal policies and regulatory standards. Implement process improvements to enhance operational efficiency. Mentor and guide junior team members as needed. Analyze and resolve complex customer issues with professionalism. Manage branch inventory and administrative supplies. Contribute to creating a positive and professional branch environment. Preferred Skills: Excellent customer service and interpersonal communication. Strong sales, negotiation, and relationship-building skills. Proficiency in MS Office (Excel, Word, PowerPoint). Problem-solving and analytical mindset. Time management and organizational efficiency. Ability to multitask in a fast-paced, target-driven environment. Attention to detail with a focus on accuracy and compliance. Adaptability to shifting priorities and operational needs. Sound understanding of financial products, services, and banking processes.
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