Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
Calypso Technology
>
Sr. Analyst - Client Support Services

Sr. Analyst - Client Support Services

Calypso Technology

3 - 7 years

9 - 14 Lacs

Mumbai

Posted:Just now| Platform:

Apply

Skills Required

Product management Linux LDAP Postgresql MySQL DBMS Troubleshooting Oracle Technical support Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Nasdaq Technology is looking for a passionate Customer Support Engineer with focus on Technical Support, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Customer Support Engineer, your focus will be Providing expert-level technical support to external Customers efficiently resolving AxiomSL product issues via Case Management System, and/or screenshare sessions, including replication and analysis of issues in mirrored AxiomSL support environment. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets.

With this position we offer

Join the FinTech Client Support organization, to be the forefront of solving sophisticated financial technology challenges. Improve your expertise to sucriticalitical regulatory reporting solutions while collaborating with top industry professionals. Take this opportunity to become a member of our highly skilled EMEA Product Support Team.

Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries.

Role Responsibilities

Takes ownership , replicates, analyzes and resolves Customer issues related to AxiomSL Product functionalities, architecture and infrastructure components within both Customer-owned and the Nasdaq Cloud Platform and environment.
Details Incidents and Service Requests processing; communicates with Customer in timely, professional and potactfulanner, with compliance with ISO-9001-based SLAs and SLOs and other internal processes
Works closely with with Product Management, Engineering, Operations, and other Support teams (by providing comprehensive information on issue status and investigation results) and by following up on issues and their resolution.
Constantly improves personal knowledge of AxiomSL products by passing the required certifications.

We expect you to have: (Minimum Qualifications)

3 years of experience
Linux and Windows Server OS troubleshooting;
Web Applications troubleshooting.
Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to build, analyze and modify SQL queries;
Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.
Excellent communication skills (using both written and verbal English) and ability to work with a team in a dynamic environment and to deadlines.
Highly organized and methodical approach with attention to detail and accuracy.
Result- and customer- focused.

It would be excellent if you have hands-on experience with configuring and troubleshooting of

Scripts written on Bash/PowerShell/vbs/.bat
Java-based applications
Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc).
Database/DBMS; analyzing and improving SQL queries performance.
LDAP & SAML/SSO

Does it sound like you

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

More Jobs at Calypso Technology

Lead Product Manager

Mumbai

10 - 12 yrs

INR 20 - 27 Lacs

Senior DevOps Engineer

Bengaluru

2 - 5 yrs

INR 12 - 16 Lacs

Specialist DevOps Engineer

Bengaluru

10.0 - 15.0 yrs

INR 9 - 10 Lacs

Analyst - Data Services

Bengaluru

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Lead Software Engineer

Bengaluru

8.0 - 13.0 yrs

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Product Management Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Calypso Technology

Financial Services / Software

San Francisco

1001-5000 Employees

22 Jobs

Key People

Pascal Xatart

Chief Executive Officer
Elizabeth O’Neill

Chief Financial Officer
David Wang

Chief Technology Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Sr. Analyst - Client Support Services